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Social Value Portal Ltd Logo Social Value Portal Ltd · Construction

Resident Liaison Officer – Refurbishment

United Kingdom, Nottingham Employment contract · Job Posted June 14, 2026
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Job Description

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic partnership team. Based in our Nottingham office and reporting to the Senior Resident Liaison Officer, you will play a vital role in supporting the successful delivery of social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure a positive and consistent customer experience throughout the programme of works. You will manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare following completion. You will also maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and stakeholders.

Job Responsibility

  • Support the successful delivery of social housing refurbishment projects
  • Act as the key link between residents, the project team and our client
  • Manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare
  • Maintain accurate records on CRM system
  • Support project administration
  • Build strong relationships with residents, leaseholders and stakeholders

Requirements

  • Experience working on planned maintenance programmes
  • Good understanding of project delivery within social housing
  • Strong communication, customer service and administrative skills
  • Confidence using Microsoft Office

Nice to have

Experience of EasyBop systems

What we offer

  • Bonus entitlement based on performance KPIs
  • Holidays - 26 days
  • Life Assurance
  • Pension
  • Private medical insurance
  • Ability to purchase additional holiday
  • Access to discount portal
  • Cycle to Work scheme and the Lovell Way to EV
  • Digital GP
  • Employee assistance programme
  • Sharesave scheme
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