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Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function. You will join the Property Assets and Compliance Team within the Housing Directorate.
Job Responsibility:
provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
provide effective support for the everyday running of programmes and projects, in accordance with the project management framework
set up, undertake, and manage the customer/resident liaison across multiple programmes / projects
attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
raise and process work orders/purchase orders, process invoices, including variation requests
oversee programmes and project timetables, including communicating with team members to maintain key milestones
Requirements:
NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience
experience of assisting in project managing work projects and investment programmes
experience in the customer/resident liaison process in relation to setting up, undertaking and managing
a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required
full driving licence and access to a car to conduct home visits
What we offer:
Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
Competitive Local Government Pension Scheme
Wellbeing Support and Employee Assistance Programs
Private Health Care Options
Electric Vehicle Salary Sacrifice Scheme
Paid volunteering days
Flexible and hybrid working arrangements (Business needs permitting)