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Resident Liaison and Project Coordinator

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360 Resourcing Solutions

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Location:
United Kingdom , Great Wenham, Colchester

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Category:

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Contract Type:
Not provided

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Salary:

31537.00 - 36363.00 GBP / Year

Job Description:

Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function. You will join the Property Assets and Compliance Team within the Housing Directorate.

Job Responsibility:

  • provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
  • provide effective support for the everyday running of programmes and projects, in accordance with the project management framework
  • set up, undertake, and manage the customer/resident liaison across multiple programmes / projects
  • attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
  • be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
  • raise and process work orders/purchase orders, process invoices, including variation requests
  • oversee programmes and project timetables, including communicating with team members to maintain key milestones

Requirements:

  • NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience
  • experience of assisting in project managing work projects and investment programmes
  • experience in the customer/resident liaison process in relation to setting up, undertaking and managing
  • a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required
  • full driving licence and access to a car to conduct home visits
What we offer:
  • Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
  • Competitive Local Government Pension Scheme
  • Wellbeing Support and Employee Assistance Programs
  • Private Health Care Options
  • Electric Vehicle Salary Sacrifice Scheme
  • Paid volunteering days
  • Flexible and hybrid working arrangements (Business needs permitting)
  • Great learning and development opportunities

Additional Information:

Job Posted:
February 10, 2026

Expiration:
February 22, 2026

Work Type:
Hybrid work
Job Link Share:

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