Resident Field Technician Job at Washington Corporations (Lewiston)

Job Description

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technicians. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck.

Job Responsibility

Demonstrate Modern Machinery's core values and promote the mission and vision of the company
Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals
Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines
Operate equipment as needed to assist in locating and diagnosing the failure
Utilize hand and power tools and electronic diagnostic equipment
Read and interpret complex hydraulic and electrical schematics
Perform diagnostic testing and tuning of equipment
Have the experience and ability to determine the extent of the repair and the corrective action required
Follow all safety rules and policies while performing all work assignments as specified in company handbooks
Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site
Asses parts to determine the cause of failure and/or their reusability
Communicate with parts department personnel to order the necessary parts required to complete repair(s)
Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop
Customer satisfaction is our priority at Modern Machinery
all customer inquiries must be handled promptly and in a professional manner
Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process
Establish strong customer relationships
Work well under pressure and within deadlines while maintaining a positive attitude
Ensure the assigned field service truck is appropriately maintained and kept clean
Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily
When appropriate compile any additional documentation necessary for completeness
Assist other technicians on large repairs or projects
Attend and participate in appropriate training(s)

Requirements

Must demonstrate troubleshooting and analytical problem-solving skills
Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting
Requires a valid driver’s class A or B CDL and the ability to maintain an insurable driving record
Accurately complete DOT E-Logs and maintain compliance with DOT hours of service
Must be able to work well independently or with others in a team environment
Must be reliable, honest, and have a strong work ethic
Must have strong organizational and time management skills
Must be able to effectively communicate both verbally and in writing with customers and co-workers
Must be able to lift up to 75 lbs
Must own required tools
Ability to work overtime with minimal notice
Must be able to travel away from home
Strong computer skills
High School diploma required
Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck

Nice to have

Associates or Bachelor’s degree in diesel technology or related field
Prior dealership experience
Experience with Komatsu as the primary equipment line

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits
Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
Relocation assistance is available for qualified candidates

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Resident Field Technician

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