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Homes for Students is seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on-site experience while acting as the property’s key digital content creator and social media ambassador. This role is an extension of our central sales team resource to ensure a strong sales presence at the property.
Job Responsibility:
Digital Content Creation & Social Media Management (Digital-First Focus)
Resident Experience & Community Building
Sales & Administrative Support
Requirements:
Plan, film, edit, and publish engaging, 'influencer' style video and photo content (especially for Instagram and TikTok)
Manage and grow the property's local social media channels
Create and execute a programme of student experience events each academic year
Consult with customers to find ways to share, improve and deliver services which meet their needs
Monitor resident satisfaction and promote surveys and reviews
Provide an excellent and customer focused sales service
Be vigilant regarding student welfare issues
Deal with local community issues and escalate accordingly
Promptly and courteously deal with enquiries from customers and visitors
Conduct viewings as a positive sales presence
Attend and lead housing fayres and open days
Carry out general administration and office support
What we offer:
Generous holiday package of 25 days, plus bank holidays