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Seeking a Resident Engineer (Customer Support Engineer) located at customer facility. The person will serve as the link between the plant and the manufacturing facility. This person should be highly organized and have superior communication skills as he/she will interface with customers. Person needs to be the communication link between Customer Plant and Company.
Job Responsibility:
Required to re-verify parts within the computer system
Perform a good first level analysis of non-conformances
Verify all suspect product and maintain product test equipment
Expedite non-confirming material back to Company same day
Input data into Incident Reporting System (IRS)
Provide technical support and system understanding
Conduct/coordinate initial 24 hour containment
Where required, coordinate additional containment
Be an integral part of the response teams
Write a weekly trip report
Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates
Provide/coordinate special event activity
Develop customer relationships in the plant to improve the product and maintain or increase the business
Requirements:
Must be computer literate and familiar with Excel, Word, and email