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The Resident Engineer provides dedicated technical support, implementation, and operational assistance for enterprise network products and solutions, ensuring customer network stability and performance. This role focuses on configuring, troubleshooting, and maintaining wireless, routing, switching, and network management technologies, while working closely with the customer (on-site) to address their day-to-day technical needs.
Job Responsibility:
Provide day-to-day operational support and problem resolution for assigned customer engagements, with a focus on Wireless, Routing & Switching, Network Management Platforms, and cloud-managed networking technologies
Assist customers with the integration and implementation of network tools and systems
Collaborate effectively with customers and internal teams to ensure seamless support delivery
Support the execution of delivery projects by contributing to implementation and change management plans
Utilize software tools and automation platforms to configure, deploy, and troubleshoot network solutions
Build and maintain strong, trusted relationships with customers, acting as an embedded extension of their technical team
Understand customer pain points and identify opportunities for optimization, improvement, and value creation
Requirements:
Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience
3–5 years of relevant work experience in network engineering or technical support
Strong practical experience with enterprise wireless networking solutions
Proficiency in routing and switching technologies and protocols
Experience with network management platforms (e.g., NMS, automation tools, or controller-based systems)
Familiarity with cloud-managed network solutions and dashboards
Customer-oriented mindset with excellent communication and interpersonal skills
Proven ability to diagnose and resolve complex technical problems efficiently
Ability to work independently and collaboratively as part of a team
Fluent in English (written and spoken)
Proficiency in Hungarian (written and spoken) is required
Nice to have:
Experience with network automation concepts and tools is desirable but not mandatory
Professional-level networking certifications (e.g., CCNP, JNCIP, ACMP, or equivalent)
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