Resident Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

This position is a highly technical role, providing post-sales support of various Junipers Networks Platforms i.e., branch SRX, EX, MX, and Mist Cloud/APs. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customers’ network and related platform certification processes. This position requires strong knowledge and experience with security platforms, security best practices, routing and switching protocols and best practices, and Mist cloud platform. This position is based in Europe to support Verizon’s biggest customer. It will require occasional travel to customer sites and providing on-call support for critical issues.

Job Responsibility:

Act as the primary Juniper technical expert for Verizon Managed Services accounts
Provide advanced troubleshooting support for Juniper hardware (routers, switches, firewalls, Mist) and Junos OS software
Investigate and resolve complex network issues, including performance, routing, and configuration problems
Collaborate with Juniper TAC (Technical Assistance Center) and engineering teams for unresolved/escalated issues
Assist the SE team with network planning, architecture, and design aligned with Verizon’s managed service strategies
Provide guidance on deploying new Juniper solutions (e.g., MX Series, SRX Series, EX Series)
Review and validate with the SE team the high-level and low-level designs created by Verizon engineering teams
Review and validate configuration changes as part of the change control process
Participate in planned network changes, e.g. upgrades and migrations
Ensure all network documentation and configuration standards are maintained and up to date
Serve as the trusted Juniper advisor for Verizon and its end customers
Communicate technical findings, progress, and updates to Verizon’s engineering and operations teams
Provide regular status reports, recommendations, and post-incident analysis
Provide informal knowledge transfer and technical mentorship to Verizon teams
Document best practices and standard operating procedures (SOPs) tailored to the Verizon environment
Recreate customer issues in JTAC Ultra lab to aid in troubleshooting and validation of fixes
Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution
Assist the Service Manager (SM) and Technical Service Advisor (TSA) in producing Monthly Operations Review (MOR) and Quarterly Business Review (QBR) reports
Train customer’s support personnel to configure and operate the Juniper Networks products
Assist the customer to develop Network Operating and Equipment Operating Procedures

Requirements:

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent is preferred
Experience in providing in-depth design and technical support of Network Security Products
Experience in managing large technical account activity revolving around Juniper Security products
Prefers JNCIS-Sec and JNCIA-MistAI to be able to support SRX, and MIST products
Detailed technical experience in the installation and operation of Branch firewalls and EX switches
Routing understanding with BGP protocol is desired
Understanding of IPSec is preferred
Previous hardware or software testing experience a plus
Strong Interpersonal skills and a team player
Excellent oral and written skills required
Ability to work independently and manage multiple priorities
Knowledge of Python is desirable

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Resident Engineer