Resident Engineer – Service Provider Routing and Switching

• Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues
• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable
• To produce a written summary report on the status of design projects, equipment, and network problems regularly to the customer
• To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates
• To train the customer’s design, implementation, and support personnel to configure and operate the HPE Juniper Networks products
• To assist the customer in developing Network Operating and Equipment Operating Procedures
• To assess the health of a network based on HPE Juniper products
• Development and maintenance of fault diagnosis procedures to support effective fault resolution
• Developing network operating procedures, configuration standards, and implementation plans for HPE Juniper products
• Support the production environment of HPE Juniper products within the customer infrastructure
• Support ongoing efforts in defining best-practice policies for HPE Juniper product applications used by the customer
• The RE will be expected to be a subject matter expert on HPE Juniper’s platforms, software and features and coordinate directly with HPE Juniper on any challenges encountered
• The RE is expected to peer with other employees performing similar resident engineering roles
• The RE will be expected to develop secondary skills in other products in the HPE Juniper product portfolio

• Minimum 5 years of design, implementation, and operational experience in large-scale IP networks
• JUNOS CLI experience
• Must have large-scale experience with routing devices MX, PTX, and ACX
• An understanding of the protocols surrounding IP service provider networks including but not limited to: TCP/IP and MPLS fundamentals, IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy), Routing protocol operation, migration, and scaling mechanisms, Routing policies at BGP peering points, VPNs and the associated tunneling technologies (MPLS, L3VPN, VPLS, MVPN.), Ethernet switching and 802.1Q, QoS, Class of service
• Background in automation with Ansible, YAML, and HPE Juniper PyZE
• Experience writing automation scripts in Python
• Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences
• Ability to refine and translate complex requirements and execute best practice solutions
• Assisted with major network upgrades, maintenance windows, and changes in the customer network
• Strong customer interface and presentation skills

Expert-level technical certifications (JNCIS, JNCIP, JNCIE, CCNP, and CCIE) are a strong plus

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion
• Variable incentives