Resident Engagement Operations Officer (Building Safety)

• Delivering resident engagement activity focused on building and fire safety awareness
• Building trusted relationships with residents, including supporting vulnerable and harder-to-reach groups
• Organising and attending engagement events, workshops, surveys and community sessions
• Supporting communication and engagement plans across residential buildings
• Helping residents understand evacuation procedures, building risks and safety responsibilities
• Coordinating resident feedback and ensuring insights inform service improvements
• Supporting person-centred fire risk assessment activity and evacuation planning
• Maintaining accurate records and supporting audits and regulatory reporting
• Managing resident enquiries and acting as a central point of contact for the service
• Working collaboratively with operational teams, contractors and stakeholders to support resident outcomes

• Experience working as a Resident Liaison Officer, Resident Engagement Officer or similar resident-facing role
• Experience delivering resident engagement or community outreach initiatives
• Ability to engage confidently with diverse communities and build trust quickly
• Strong administrative and IT skills across Microsoft Office tools
• Experience producing resident communications and engagement materials
• Knowledge or understanding of building safety, fire safety and resident engagement principles
• Understanding of GDPR, consent and safe handling of resident information
• Strong organisational skills with the ability to manage competing priorities
• A proactive, solutions-focused and customer-centred approach

Flexible Working