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Lead a key Resident Engagement Reset project within Housing services. This role focuses on strengthening resident involvement, improving service transparency, and ensuring services are fully prepared for regulatory inspection. Working closely with the Head of Resident Involvement & Participation, you will help embed best practice engagement approaches, ensure compliance with the Social Housing Act Consumer Standards, and create meaningful opportunities for residents to shape services.
Job Responsibility:
Lead and manage the Resident Engagement Reset project, driving new and effective ways of working
Prepare Housing services for regulatory inspection, including evidence gathering and compliance review
Manage and develop resident engagement structures, forums, and feedback mechanisms
Lead statutory and non-statutory consultation exercises, including s105 and s20 processes
Embed and sustain improvements to engagement practices across services
Collaborate with internal teams to improve service delivery and resident satisfaction
Lead communication and engagement with residents and stakeholders
Provide regular reporting on progress, outcomes, and compliance
Support and develop engagement officers, promoting best practice
Requirements:
Proven experience in a Resident Engagement Manager or similar role
Strong project management and change delivery experience
Experience preparing services for regulatory inspection
Knowledge of statutory consultation processes (s105/s20)
Strong stakeholder management and communication skills
Experience promoting Equality, Diversity and Inclusion
Familiarity with housing legislation and regulatory frameworks
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