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Resident Engagement Manager

Vox Consultants

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Location:
United Kingdom, London

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Lead a key Resident Engagement Reset project within Housing services. This role focuses on strengthening resident involvement, improving service transparency, and ensuring services are fully prepared for regulatory inspection. Working closely with the Head of Resident Involvement & Participation, you will help embed best practice engagement approaches, ensure compliance with the Social Housing Act Consumer Standards, and create meaningful opportunities for residents to shape services.

Job Responsibility:

  • Lead and manage the Resident Engagement Reset project, driving new and effective ways of working
  • Prepare Housing services for regulatory inspection, including evidence gathering and compliance review
  • Manage and develop resident engagement structures, forums, and feedback mechanisms
  • Lead statutory and non-statutory consultation exercises, including s105 and s20 processes
  • Embed and sustain improvements to engagement practices across services
  • Collaborate with internal teams to improve service delivery and resident satisfaction
  • Lead communication and engagement with residents and stakeholders
  • Provide regular reporting on progress, outcomes, and compliance
  • Support and develop engagement officers, promoting best practice

Requirements:

  • Proven experience in a Resident Engagement Manager or similar role
  • Strong project management and change delivery experience
  • Experience preparing services for regulatory inspection
  • Knowledge of statutory consultation processes (s105/s20)
  • Strong stakeholder management and communication skills
  • Experience promoting Equality, Diversity and Inclusion
  • Familiarity with housing legislation and regulatory frameworks
  • Experience managing or coaching small teams

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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