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Aramark Facilities Management is seeking an experienced Resident District Manager to lead facilities operations at the University of Pennsylvania. This is a large, complex higher education campus environment in Philadelphia, PA. This senior leadership role oversees all aspects of custodial services, supporting a dynamic academic setting with diverse buildings, infrastructure, and stakeholder needs. The Resident District Manager serves as the on-site executive leader, accountable for delivering safe, efficient, and high-performing facilities operations while maintaining strong alignment with client expectations. This role provides overall vision, planning, and direction across multiple service lines, ensuring operational consistency, financial performance, and a high-quality campus experience for students, faculty, and staff. This position is best suited for a leader with deep experience in higher education facilities, large campus environments, or complex institutional operations, with a strong ability to manage scale, navigate stakeholder relationships, and lead large, multi-functional teams.
Job Responsibility:
Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units
Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers
Coach & mentor employees by crafting a shared understanding about how and what needs to be achieved
Reward and recognize employees
Identify and engage top talent and develop team members to their fullest potential within the organization
Plan and lead team management meetings
Ensure safety and sanitation standards in all operations
Establish and maintain effective client and customer rapport for a mutually beneficial business relationship
Identify client needs and communicate operational progress
Understand contractual obligations and leverage opportunities
Facilitate and support new business and retention activities
Ensure team completes customer satisfaction surveys in all locations
Build revenue and manage budget with sensitivity to costs and client needs
Ensure the completion and maintenance of P&L statements for the district
Provide oversight and take ownership to deliver client and company financial targets using Aramark systems
Understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives
Ensure value through efficient operations, appropriate cost controls, and profit management
Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiency standards
Understand end to end supply chain and procurement process and systems
ensure only authorized suppliers are used
Ensure unit managers maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour
Requirements:
Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries
Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction
Confirmed ability to hire, assess, develop and grow hard-working talent
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership
Proven success in a repeatable business model, including leading through change and turnaround initiatives
Bachelor’s degree is generally required to be successful
advanced degree in business or related field is preferred