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Reporting to the Regional Vice President (RVP), the Resident District Manager at UMass Lowell will lead one of the largest collegiate food and beverage operations in Massachusetts. UML Dining serves approximately 3 million meals annually and provides students, faculty and staff with an enormous variety of choices which include: Two residential dining rooms, each with its own unique look, feel, and menu; 11 retail outlets, including Starbucks, Sal’s Pizza, Einstein Bagels, Subway, and grocery/convenience stores; UMass Lowell Catering is the on-campus provider for all VIP events, departments, and student groups; 6,000 seat arena, Tsongas Center, hosting concerts, hockey games, conferences and events; Oversite of 50 Warren property, a 365 day a year operation, inclusive of facilities and food/beverage operations
Job Responsibility:
Manage all facets of the account including retail sales, finance, human resources, and dining operations with full P&L accountability
Drive retail and catering sales growth and profitability, while maintaining a hospitality centric program
Develop short- and long-term operational strategies in partnership with client and Aramark senior team members to provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner
Create a culture of culinary excellence and customer service that embraces the diversity of UMass Lowell
Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques
Maintain a close working relationship with partner groups in functional areas, including Safety & Risk, Health & Wellness, Sustainability, Dining and Retail Operations, Human Resources, Finance, Marketing, Supply Chain and Compliance
Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes
Requirements:
Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries
Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction
Confirmed ability to hire, assess, develop and grow hard-working talent
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership
Proven success in a repeatable business model, including leading through change and turnaround initiatives
Bachelor’s degree is generally required to be successful
advanced degree in business or related field is preferred
What we offer:
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage