Resident District Manager

Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. As a Resident District Manager, you will provide overall vision, planning, direction, and control for a high-profile financial institution typically generating $30M+ in annual revenue. This role is primarily responsible for delivering exceptional customer satisfaction and service excellence, ensuring seamless day-to-day operations, maintaining strong and trusted client relationships, and effectively managing financial performance within a subsidized operating model. Success in this role requires a consultative, client focused approach that consistently aligns services with client expectations, contractual commitments, and brand standards. The ideal candidate will bring a strong operational background, exceptional leadership skills, and the ability to collaborate effectively across multiple departments. This position has full responsibility for day to day operations in partnership with the onsite management team.

Job Responsibility

Provide overall ownership and accountability for operational management and financial performance across a single, high-profile subsidized account with multiple points of service
Model strong leadership behaviors while ensuring the highest standards of safety, quality, confidentiality, and service excellence for employees, clients, and consumers
Lead, coach, and mentor the on-site management team by establishing clear expectations and reinforcing a culture of accountability, collaboration, and continuous improvement
Identify, develop, and engage top talent
plan for succession
and recognize performance while developing team members to their fullest potential
Lead effective management team meetings and ensure safety, sanitation, and operating standards are consistently met across all service areas
Establish and maintain a highly effective, trust-based relationship with a high-profile client, ensuring all points of service align with client expectations, contractual commitments, and brand standards
Proactively identify client needs, communicate operational performance, and address concerns with responsiveness, discretion, and urgency
Serve as the primary point of accountability for overall client satisfaction across all service locations, including cafés, retail, conferencing, catering, and executive dining
Ensure customer satisfaction surveys and feedback mechanisms are completed and leveraged to drive continuous service improvements
Manage the account budget with strong fiscal discipline and sensitivity to the subsidized financial model, balancing cost control with service expectations
Maintain ownership and oversight of the account P&L, ensuring accurate reporting, transparency, and alignment with client financial objectives
Analyze labor, inventory, and operational data across all service areas to educate teams on cost drivers and identify opportunities to improve efficiency without compromising quality
Drive consistent execution of Aramark operating standards and processes across all points of service, with a strong focus on efficiency, labor optimization, and cost management
Lead the management team in implementing labor and financial initiatives aligned with corporate objectives and client expectations
Maintain a strong understanding of endtoend supply chain and procurement processes, ensuring the use of authorized suppliers and contract compliance across all service outlets
Ensure all service locations maintain safe, compliant, and professional work environments for employees, clients, and guests
Enforce adherence to applicable policies, laws, and regulations, including safety, health, sanitation, and wage and hour requirements
Proactively mitigate operational, financial, and reputational risk through consistent oversight, documentation, and application of standards

Requirements

5–10 years of experience at the General Manager level or higher, including responsibility for subsidized operations within hospitality, retail, conferencing, and catering environments
Bachelor’s degree required to be successful
an advanced degree in business or a related field is preferred
Demonstrated leadership and team management capabilities, with broad knowledge of management practices, sound business judgment, and strong client/consumer engagement skills
Proven ability to hire, assess, develop, and retain high performing talent
Comfortable reading, interpreting, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational needs
Strong communication and collaboration skills, with the ability to work effectively across all levels of the organization—from frontline associates to senior leadership
Customer focused mindset with strong relationship building capabilities
Strategic thinking and problem-solving skills
High level of integrity, professionalism, and accountability
Ability to work independently as well as collaboratively within a team environment
Union Experience
Willingness and ability to travel up to 25%

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

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