Resident Connections Coordinator

• Welcome new residents and actively build relationships, explaining the resident services program, and offering information and support to those wishing to access resources
• Develop supportive professional relationships with residents that help enhance the quality of their lives, empower and encourage them in taking the steps to achieve self-sufficiency
• Identify, develop and maintain referral partnerships with local social service agencies that effectively assist residents to achieve their basic needs and life goals in areas including education, employment, mental and physical health
• Partner with Property Management when a resident is in jeopardy of eviction and offer support to the resident to positively and quickly rectify the situation
• Provide flexible services during times that meet needs of participants
• Facilitate resident meetings with Property Management and implement community engagement activities such as support groups, movie/game nights, resident leadership council, community health education workshops and social celebrations
• Provide support and leadership to team members to enhance community engagement
• Ensure residents are informed of opportunities to participate in the direction of programs, and that residents have bona fide and systematic access for expressing concerns and affecting positive change
• Encourage and facilitate resident leadership through the RPC (Resident Planning Committee) and other resident leadership opportunities
• Communicate and coordinate services with all team members
• Attend regular team meetings and other required meetings
• Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders
• Network with other community providers of similar services
• Maintain individual electronic Client Track files, including timely detailed case notes, signed data privacy, intake and discharge summaries, and Releases of Information
• Understand and comply with necessary documentation for MN Housing and Hennepin County Housing Support
• Maintain accurate records including employee time sheets and travel expenses
• Participate with funding reports, and site visits as requested

• Bachelor’s degree in human services and/or related field of study or equivalent experience is required
• Experience working with individuals who are homeless or have experienced homelessness
• Broad knowledge of housing resources
• Driver’s license and access to a car

Experience working with adults with mental illness and/or chemical dependency