Resident Community Manager - Caprock Job at Aramark (Pampa)

Job Description

The Resident Community Manager is responsible for overseeing the Guest Services and Housekeeping functions that directly shape the daily living experience for residents at the Caprock Workforce Community. This role ensures the community is welcoming, well-maintained, responsive, and hospitality driven at all times. Caprock is a large-scale, workforce housing community operated by Aramark, supporting employees who live and work onsite. In this environment, residents are both coworkers and guests. The Resident Community Manager plays a critical leadership role in ensuring service standards are consistently delivered across housing, common areas, and resident facing services, while fostering a strong sense of community and belonging. This position requires a visible onsite presence, strong people leadership, and the ability to operate effectively in a 24/7 residential environment.

Job Responsibility

Lead Guest Services operations including front desk, resident support, check in/check out processes, package handling, issue resolution, and general inquiries
Ensure consistent, professional, and friendly service delivery that reflects Aramark hospitality standards
Oversee resident communication processes, ensuring timely, accurate, and proactive information sharing
Act as a key escalation point for resident concerns, service recovery, and special accommodations
Promote technology use and adoption for improved services
Oversee Housekeeping operations for residential units, common areas, and shared spaces in alignment with established service levels
Partner with Housekeeping leadership to ensure cleaning schedules, quality standards, and staffing plans meet community needs
Monitor cleanliness, sanitation, and presentation of housing and common areas to maintain a safe and welcoming environment
Ensure effective coordination with laundry and linen service vendors, inventory management, and on demand service needs
Serve as a visible leader within the community, building strong relationships with residents and reinforcing community standards
Support resident engagement initiatives, events, and programs in collaboration with Recreation, HR, and Operations teams
Reinforce community standards, policies, and expectations with professionalism, fairness, and consistency
Balance operational excellence with empathy, recognizing the unique dynamics of a workforce housing environment
Lead sustainability initiatives within operations in line with leadership programs and resources
Lead, coach, and develop Guest Services and Housekeeping management teams and frontline employees
Partner closely with Facilities, Safety & Security, Recreation, Food & Beverage, and HR to ensure cohesive community operations
Support onboarding, training, scheduling, and performance management for resident facing teams
Participate in community walk-throughs, operational meetings, and service reviews
Track service metrics, resident feedback, and trends to identify improvement opportunities
Support budget oversight, labor planning, and efficient use of resources across Guest Services and Housekeeping
Ensure compliance with Aramark standards, safety protocols, and applicable regulatory requirements
Assist in managing emergency or after hours issues related to housing, cleanliness, or resident needs

Requirements

Bachelor’s degree preferred or equivalent leadership experience
3–5+ years of experience in hospitality, residential services, housekeeping, guest services, or community management
Previous experience leading teams in a 24/7, high volume, or residential environment preferred
Strong people leadership, coaching, and communication skills
Ability to manage multiple functions and priorities in a dynamic environment
Comfort working in a live in or community based setting where visibility and approachability are essential
Proficiency with standard business systems and tools (scheduling, reporting, basic metrics)

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Resident Community Manager - Caprock

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