Resident Associate

• Support the Resident Manager in ensuring the smooth operation of the buildings
• Provide an optimal customer experience from move-in to move-out
• Manage the resolution of all reported issues from residents
• Work front of house and include resident interaction to enhance resident experience
• Ensure full knowledge of apartment and communal area systems
• Assist the Events team to set up and present customer social events & activities
• Work closely with 3rd party suppliers/ in-house departments
• Work closely with the Defects Resolution Team
• Delivering great customer service
• Drive and promote ancillary revenue
• Network and regularly interact with customers
• Implement cost and time efficiencies
• Ensure cases received are acknowledged, actioned and closed out within agreed SLA
• Support Resident Manager to collate data for reports
• Carry out daily inspections of development
• Ensure that all move in’s & move out’s are co-ordinated
• Enable all specialist contractor / 3rd party company access to buildings
• Carry out daily and weekly checks keeping records
• Attend and carry out all required apartment inspections
• Ensure post-PC snagging items are kept to a minimum
• Complete all salesforce active related to the customer/ resident journey
• Support the Resident Manager in the maintenance and admin of the development assets
• Ensure all matters relating to H&S compliance are adhered to

• ARLA / AIRPM qualifications or similar – desirable but not essential
• IT literate with CRM software and Excel experience
• Excellent communication and people skills
• Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors

ARLA / AIRPM qualifications or similar

Competitive Salary and Benefits