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Our welcoming resident’s team at Highlight Thomas Street are looking to appoint a Resident Advisor to join Fresh and help contribute to the delivery of an outstanding place for our residents to live. This role offers full time hours of 37.5 per week, Monday - Friday between 8am - 6pm on a rota basis. This will be on a fixed-term basis for 12 months covering a period of maternity leave starting April 2026.
Job Responsibility:
Create a welcoming and vibrant community
Ensure residents feel safe, supported and engaged
Create a positive living environment
Organise social events
Manage communication through social media platforms
Utilise traditional communication methods
Support the wider team with administrative duties
Welcome residents at reception
Take accurate rental payments
Provide outstanding customer service via email and phone
Be the first point of contact for residents within the building
Help create a safe and welcoming space where residents feel comfortable
Requirements:
Approachable and passionate
Able to listen to residents
Highly organised
Excellent time management skills
Strong administrative skills
Solutions oriented
Enthusiastic
Ready to make an impact
People person who loves working collaboratively
Great at making things happen
What we offer:
Dedicated Training team for on-job training
Generous holiday entitlement of 25 days plus bank holidays
In-house Learning & Development team for personal and professional development including vocational qualifications
Health cash plan
Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform