This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Here at Fresh, were are excited to be recruiting for a Resident Advsior to join the team and work at our state of the art 816 - bed student acccomodation scheme in Bristol. The Role: Located in the Bedminster and Victoria Park area, this exciting position offers full time hours of 37.5 hours per week, working Monday to Friday between 8am and 8pm on a rota basis. As a Resident Advisor you'll act as the first point of contact for residents and prospective residents providing and exceptional support service to ensure that the property runs smoothly, and the residents feel supported. You will be assisting with the organisation of our social events, be on hand to greet prospective students and assist with exisiting residents enquiries while being comfortable handling any viewing enquires and managing social media posts. If you’re looking for a fun place to work and want to be part of a close-knit hard-working team, where you’ll receive excellent training and mentoring - keep on reading! As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5-star service to our customers.
Job Responsibility
Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person
Organising events and open days for prospective and current residents
Covering the main reception during office hours, this will include sorting the mail
Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued
Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query
Receiving and processing payments, and monitoring / chasing rent arrears when necessary
Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations
Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly
Requirements
Strong, and genuine passion for creating an incredible environment for our residents to live in
Energy and drive to succeed and develop your career within a fast-growing industry
Experience in people management and development is an essential of this role as is the ability to be adaptable in your communication style dependant on the audience
Strong administration skills with excellent organisational skills and be detail orientated.
What we offer
A dedicated Training team to assist you with development of your on-job training
A generous holiday entitlement of 25 days, plus bank holidays
An in-house Learning & Development team to support you with personal and professional development including vocational qualifications
Health cash plan to contribute to everyday healthcare expenses
Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform
Cycle to work scheme
Access to exclusive shopping discounts
Life Insurance
Be part of an award‑winning culture that celebrates excellence and innovation
Work in an environment with a strong focus on wellbeing and community connection
Join a business recognised for delivering market‑leading resident satisfaction
Benefit from clear opportunities for career progression within a growing organisation