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Resident Advisor

United Kingdom, Bristol Employment contract 17495.00 GBP / Year · Job Posted June 02, 2026
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Job Description

Mandarin-Speaking Resident Advisor. Location: Croft Court, Bristol. Contract: Part-time – 24.5 hours per week. Working pattern: Monday to Friday, specific hours to be discussed at interview. Start date: 1st June. Croft Court, Bristol are looking to appoint a Mandarin-speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents. Croft Court is a brand-new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents. As a Resident Advisor, you’ll work 25 hours per week, Monday to Friday, supporting the smooth day-to-day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.

Job Responsibility

  • Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
  • Supporting Mandarin-speaking residents and their families, helping them settle into their new home and community
  • Helping to build a positive living environment by organising social events and activities
  • Managing resident communications via social media platforms and traditional communication methods
  • Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
  • Working collaboratively with colleagues on site and across the wider Fresh business

Requirements

  • Fluent in Mandarin and English
  • Strong communication and customer service skills
  • A proactive and positive attitude
  • Ability to work independently and as part of a team

What we offer

  • A dedicated Training team to assist you with development of your on-job training
  • A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work
  • An in-house Learning & Development team to support you with personal and professional development including vocational qualifications
  • Health cash plan to contribute to everyday healthcare expenses
  • Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform
  • Stay active and take advantage of our cycle to work scheme
  • Access to exclusive shopping discounts to help your money go further!
  • Life Insurance for peace of mind
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