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Our welcoming resident’s team at The Oldway are looking to appoint a Resident Advisor to join Fresh and help contribute to the delivery of an outstanding place for our residents to live. As Resident Advisor, you will work 37.5 hours per week in a collaborative team Monday - Friday 10am - 6pm. We’re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You’ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building. In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact. If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you.
Job Responsibility:
Create a welcoming and vibrant community
Ensure residents feel safe, supported and engaged
Create a positive living environment by organising social events
Manage communication through social media platforms and traditional methods
Support the wider team with administrative duties
Welcome residents at reception
Take accurate rental payments
Provide outstanding customer service via email and phone
Be the first point of contact for residents
Requirements:
Approachable and passionate about building community
Able to listen to residents
Highly organised with daily tasks
Excellent time management skills
Strong administrative skills
What we offer:
Dedicated Training team for on-job training
Generous holiday entitlement of 25 days plus bank holidays
In-house Learning & Development team for personal and professional development including vocational qualifications
Health cash plan
Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform