Residences Senior Concierge

• Act as a Shift Leader managing the daily operations of the Residential Front Office
• Check daily shift checklists
• Assist Concierge Supervisor in planning the staff roster
• Assist with the Residential On-boarding process
• Ensure financial and credit procedures are followed
• Support following up on overdue utilities payment and assessment fees
• Actively manage Housekeeping and Engineering A la Carte Services
• Take action in matters related to safety, security, satisfaction and well-being of residents and employees
• Respond to residential complaints
• Handle all resident interactions with the highest level of hospitality and professionalism
• Process packages, faxes, messages, and mail
• Manage and provide access to the building(s) and units for vendors/contractors/homeowners’ service providers and visitors
• Maintain security and restrict access to non-authorized individuals during overnight hours
• Ensure collateral and information for local attractions are updated
• Update homeowner profiles
• Utilize software programs to input special arrangements and ensure accurate billing
• Monitor the fire alarm panel and respond to emergencies
• Coordinate the booking of elevators/lifts for move-in or move-out
• Comply with Four Seasons’ Work Rules and Standards of Conduct
• Work harmoniously with co-workers and supervisors
• Work closely with Housekeeping and Engineering teams

• Passion for excellence
• Expertise in Residential Concierge
• Proven leadership experience
• Firm knowledge of the area
• Extremely organized
• Ability to multi-task
• Valid work authorization for Thailand

Previous pre-opening experience

• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence