Residences Lobby Porter

• Greet and escort guests to rooms
• Open doors and assist guests/visitors entering and leaving property
• Inform guests of property amenities, services, hours, and local areas of interest
• Identify and explain room features to guests
• Transport guest luggage to/from rooms and bell area
• Assist with luggage storage and retrieval
• Assist guests/visitors in/out of vehicles and with loading/unloading luggage
• Supply guests with directions
• Arrange transportation for guests/visitors
• Communicate parking procedures to guests/visitors
• Report accidents, injuries, and unsafe conditions to manager
• Maintain awareness of undesirable persons on property
• Maintain clean, professional uniform and appearance
• Maintain confidentiality of proprietary information
• Welcome and acknowledge all guests
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak using clear, professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships
• Comply with quality assurance expectations
• Perform other reasonable job duties as requested

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification required
• Ability to read and visually verify information in a variety of formats
• Ability to move at a speed required to respond to work situations
• Ability to stand, sit, or walk for an extended period or entire shift
• Ability to move, lift, carry, push, pull, and place objects weighing ≤50 lbs without assistance and >75 lbs with assistance
• Ability to move over sloping, uneven, or slippery surfaces and stairs/ramps
• Ability to reach overhead and below knees, including bending, twisting, pulling, stooping

Tip eligible