Job Description
Coordinate departments (e.g., administrative, operating, sales, and engineering services) directly affecting residents and serve as their liaison with homeowners and residents. Maintain a close relationship with the General Manager and associated departments, working with all levels of the operation to ensure all aspects of owner’s experience meets standards. Represent the General Manager with the residents. Maintain knowledge of the Property Owner Association and Condominium Owners Association, including legal and financial aspects. Track daily house counts and expected arrivals/departures as well as unit availability status for any given day. Monitor preparation of financial statements each period. Coordinate the development of the community’s long range and annual (business) plans. Assist in maintaining all aspects of building maintenance affecting day-to-day operations including elevators, heat, water and life safety systems in club home units. Prepare specifications and recommend vendors for all bids and services by outside contractors. Manage relationships with vendors. Participate in board and annual meetings. Assist other employees to ensure proper coverage and prompt resident and guest service (e.g., residential concierge, door staff). Provide assistance to coworkers, ensuring they understand their tasks. Monitor the performance of others to ensure adherence to quality expectations and standards. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all residents and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank residents and guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
