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Oversee evening housekeeping operations within the Residences, ensuring all villas and residences meet the highest Four Seasons standards of cleanliness, presentation, and care. This leadership role combines strong operational oversight with a service-driven mindset. You will guide and support the Residences Housekeeping team while ensuring homeowners and guests receive exceptional Homecare Services consistent with Four Seasons luxury standards.
Job Responsibility:
Supervise and coordinate Villa Room Attendants and Villa Housemen during assigned shifts
Ensure all residences consistently meet Four Seasons cleanliness, presentation, and service standards
Deliver Homecare Services to homeowners in alignment with Four Seasons policies and expectations
Maintain superior standards of cleanliness in all residences participating in the Rental Program
Conduct inspections of residences and ensure corrective actions are completed promptly
Ensure all housekeeping policies, procedures, and service standards are followed consistently
Support workflow planning and task prioritization during evening operations
Maintain clear communication with management regarding operational needs or concerns
Lead by example, fostering professionalism, teamwork, and attention to detail
Requirements:
High School Diploma or equivalent
Several years of experience in hotel or resort operations, housekeeping, or property management
Proven ability to lead, motivate, and support a team
Strong attention to detail and commitment to quality and service excellence
Willingness to work flexible schedules, including evenings, weekends, and holidays
Basic computer skills, including Microsoft Word and Excel
Strong communication and interpersonal skills
Ability to work independently and responsibly with minimal supervision
What we offer:
Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary employee meals and uniform dry cleaning
A supportive, professional, and collaborative work environment