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Residences Guest Service Coordinator

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Marriott Bonvoy

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Location:
Cayman Islands , Grand Cayman

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Residences Guest Services Coordinator-Overnight (Hourly). This position is exclusively Overnight position (11pm – 7am) with occasional support to early PM/AM shift as needed. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.

Job Responsibility:

  • Anticipate and respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
  • Monitor, verify authorization and announce all visitors, contractors, etc. before permitting access to private residences and implementing key track system
  • Answer, record, and process all calls, messages, requests, questions, or concerns
  • Contact and coordinate appropriate individual or department (e.g., Engineer, Bell person, Housekeeping) as necessary to resolve call, request, problem or inspection findings
  • Coordinate Bell/Valet services for owners/guests for their vehicles/luggage and/or perform such services (parking vehicles/transporting luggage) as needed or on solo shift
  • Conduct Vacant Unit Inspections and nightly Stewarding (carting garbage containers) tasks
  • Perform and ensure all Lobby Ambassador tasks are carried out
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Coordinate and communicate accordingly on all internal and external services with the respective service providers and the Residence Owners and their guests
  • Report any incidents, accidents, injuries, and unsafe work conditions to manager
  • Successfully complete all service and safety training and certifications
  • Serve Residence owners and their guests by responding to personal instructions, requests, and arrangements
  • Uphold the highest levels of hospitality, safety, and security to our Residence owners and their guests
  • Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities, including venues on the campus, events, activities, hotel restaurant outlets, as well as local restaurants
  • Answer, record and process all Residence owners’ calls, messages, requests, questions or concerns, and contact appropriate department (e.g. Engineering, Housekeeping) as necessary
  • Review shift pass-ons or daily memo books and register pertinent information in system (e.g., BuildingLink)
  • Maintain Residences Rules and Regulations of Residence owners and their guests, including Residence owners’ unit information, authorizations, system updates, as well as taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements
  • Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell
  • Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards
  • Anticipate and address Residence owners’ service needs, assist individuals with disabilities, accommodate Residence owners’ and their guests’ requests while focusing on safety and security at all times
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette
  • Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other departments
  • Comply with quality assurance expectations and standards
  • Stand, sit or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Execute other reasonable job duties as requested

Requirements:

  • Excellent verbal and written communication skills in English
  • Excellent Customer Service skills with experience in luxury hospitality
  • Excellent problem resolution skills with experience and demonstrable ability to remain positive and calm under pressure
  • Maturity with high sense of discretion and ability to maintain confidentiality
  • Ability to work with minimal supervision and solo at work station
  • Ability to physically move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Hold a valid Drivers’ License and be able to drive both manual and automatic cars
  • On occasion this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25 years old due to insurance policies
  • Computer literate with experience in use of Microsoft Outlook, PowerPoint & Word and ability to quickly learn several industry custom software
  • Able to work overnight shifts (11pm-7am) over Mon-Sun including public holidays
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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