Residences Food & Beverage Coordinator (CORE Agent)

• Handle resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and assist in all inquiries such as
• Private Residences’ services, hours of operations, key Private Residences’ staff, in-house events, directions, local area, etc.
• Answer the telephones using courteous, efficient telephone etiquette while obtaining all information necessary to process the resident’s order according to Four Seasons standards
• Anticipate and service residents’ requirements before requests are necessary
• Create, design and print custom menus and name cards for catering events
• Utilize Micros, the point-of-sale system, to ring up sales, print checks, close checks, and complete closing readings
• Coordinate delivery of items to the resident’s unit in a timely manner to ensure proper food quality and consistent presentation
• Offer suggestions for alternatives upon request
• Assists in receiving requests and booking reservations for local restaurants and transportation
• Ascertain a resident’s satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Enter glitch into order system and recommend recovery opportunities to manager on duty
• Prepare and submit purchase orders
• Create and modify Banquet Event Orders for in-house and resident hosted events
• Answer phone inquiries and mobile app requests in an efficient, friendly and professional manner
• Assist with hosting weekly BEO meetings with Food and Beverage management
• Run daily reports and interpret food and beverage analytics into meaningful action to improve cost and product metrics
• Check for special requests and hard blocking amenity spaces as needed. Inform manager of any Special Attention or VIP residents
• Utilizes a variety of computer systems, such as HotSOS, to run daily reports and communicate with internal staff and departments
• Chat with guests via messenger application and utilize Four Seasons guest recognition program
• Monitor and respond to emergency and safety situations in an efficient and professional manner, reporting any accident immediately, no matter how minor
• Perform other tasks or projects as assigned by management and staff
• Assist in creating the monthly newsletter
• collaborating with other departments and the culinary team
• Cross train in Concierge/Front Desk tasks to assist with occasional coverage
• Morning lounge service which consists of assisting with coffee orders, taking orders, running food, tray pick-ups, setting up lounge
• Assist Front Desk and Lounge serving, polishing glassware, silverware ect.

• Excellent reading, writing and oral proficiency in the English language
• Strong written, oral presentation and communication skills
• Proficient in Microsoft Office systems: Outlook, Word, Excel, Creation of Banquet Event Orders, Canva, Micros (POS), Iris
• Ability to multi-task in a high volume and demanding environment
• Minimum one year food and beverage experience required
• Strong knowledge of food, preparation, order times, and delivery presentation preferred

Strong knowledge of food, preparation, order times, and delivery presentation preferred

• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary uniforms and dry cleaning of employee uniforms
• Complimentary employee meals, or meal credit on days without F&B