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Four Seasons Logo Four Seasons · Hospitality and Tourism

Residences Concierge

Malaysia, Kuala Lumpur Employment contract · Job Posted May 28, 2026
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Job Description

The Residences Concierge will respond to a wide variety of homeowner, resident and guest requests by accurately assessing and responding to the owners, residents or their guests' needs, then adding personal recommendations and touches to achieve maximum customer satisfaction while adhering to Four Seasons standards of service. The Residences Concierge has a complete working knowledge of all products served by the Residences and ensures that all the details of service are performed properly and that every guest receives the highest quality of service.

Job Responsibility

  • Handles all owner and resident interactions with the highest level of hospitality and professionalism, accommodating requests whenever possible
  • Processes packages, faxes, messages, mail and other items which may be either outgoing or incoming in an accurate and timely manner and keep track as necessary
  • Works harmoniously and professionally with co-workers and supervisors, handling additional requests as needed
  • Assures that desk collateral and information for residences, hotel, restaurants, museums, attractions, maps, and other local attractions are updated and current
  • Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with preferred vendors in these areas in order to provide information, ticketing, and reservations for owners, residents and guests
  • Utilizes a variety of software programs to accurately input special arrangements the owner, resident has made and to assure proper billing
  • Assists during all emergencies and will provide an updated list of residents, including disabled and elderly residents when necessary
  • Supports the Guest Services and Pool/Fitness Attendant positions as needed during peak times, or during higher-than-expected levels of business, as directed by Supervisors or Manager

Requirements

  • SPM level or above
  • 2 to 3 years of experience working in a luxury hotel or residential environment will be preferred, or relevant experience working in other luxury/high service orientated environment
  • Essential skills in Microsoft applications, computer literate and property management systems are advantageous
  • Poses an affinity for guest service
  • Excellent personal presentation and interpersonal skills
  • Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia

What we offer

  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
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