Residences Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Miami Beach

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Respond to owners’ requests for visitor information or services. Handle reservations, transportation, and guest inquiries. Maintain logs and perform Lobby Ambassador tasks. Follow company policies, maintain professionalism, and comply with quality expectations. Promote satisfaction and provide exceptional service to Residence owners and guests.

Job Responsibility:

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve call, request, or problem
Understand and assist with owners’ reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information in logbooks
Report any incidents, accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Welcome and acknowledge all Residence owners and their guests according to company standards
Anticipate and address service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Adhere to the highest standards of The Ritz-Carlton service excellence

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience

What we offer:

Equal employment opportunity
Access to opportunity
Non-discrimination based on disability, veteran status, or other protected basis

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Residences Concierge