Residences Concierge

• Handles all resident interactions with the highest level of hospitality and professionalism
• Processes packages, faxes, messages, and mail
• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current
• Updates homeowner profiles with any relevant information
• Utilizes a variety of software programs to accurately input special arrangements
• Monitors the fire alarm panel
• Coordinates the booking of the elevators/lifts for move-in or move-out
• Complies with all Four Seasons’ guidelines, policies and procedures
• Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
• Works closely with hotel/resort to ensure smooth handling of resident’s deliveries, reservations and special requests
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times
• Perform other tasks or projects as assigned by the Residences Manager or Director of Residences

• At least two years of post-secondary education is preferred
• One to three years of concierge experience in a luxury environment is preferred
• Excellent communication skills
• Fluent in English, written and verbal
• an additional language an asset
• Ability to use variety of software
• Ability to push, pull, carry, and lift 50 lbs.

an additional language

• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance
• Parking and metro transit discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate