Residences Concierge Jobs

Residences Concierge

Marriott Bonvoy

Location:
Costa Rica , Nekajui Peninsula Papagayo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve call, request, or problem
Understand and assist with owners’ reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information in logbooks
Report any incidents, accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Follow all company policies and procedures
ensure uniform and personal appearances are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Welcome and acknowledge all Residence owners and their guests according to company standards
anticipate and address service needs
assist individuals with disabilities
and thank others with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
and listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested
Adhere to the highest standards of The Ritz-Carlton service excellence

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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