Residences Concierge

• Provide accurate information to residents and guests in a courteous manner
• fill all resident requests or requirements
• anticipate resident needs
• Know, communicate effectively, and sell activities available in the area
• establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests
• Handle residence floor guests and vendors check-ins/check-outs
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
• Work harmoniously and professionally with co-workers, supervisors, and outside contacts
• Pre-register, block, cancel and secure future reservations following hotel policies and procedures
• Properly handle incoming and outgoing mail, packages and faxes
• Maintain the Residence Concierge desk, office and storage areas in an orderly manner
• Utilize the hotel computer system and phone system effectively

• Minimum two years’ experience in the same or similar role required
• Prior Concierge or Hotel Concierge experience is preferred
• Reading, writing, and oral proficiency in the English language is required
• Must be able to multi-task and have the ability to manage priorities with a high attention to detail
• Must be able to work a flexible schedule (mornings/nights/weekends)

Prior Concierge or Hotel Concierge experience

• Complimentary Employee Meals
• Laundered Employee Uniform