Residences Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
Costa Rica, Nekajui Peninsula Papagayo

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Residences Concierge position at The Ritz-Carlton Reserve delivering luxury service excellence and ensuring Gold Standards are maintained while creating exceptional experiences for Residence owners and their guests

Job Responsibility:

Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve call, request, or problem
Understand and assist with owners' reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information in logbooks

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience

What we offer:

Opportunity to be proud of the work you do
Chance to become the best version of you
Access to opportunity in an equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment

Additional Information:

Job Posted:
November 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Residences Concierge