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Residences Assistant Manager

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Four Seasons

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Location:
United States of America , Naples, Florida

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Residence Assistant Manager plays a key role in building and operating the residential experience at Naples Beach Club, Four Seasons Resort — helping shape the product from its earliest stages into a fully integrated, high-functioning extension of the resort. This role will not be onboarded until August 1, 2025.

Job Responsibility:

  • Be part of the pre-opening team
  • Contribute to the design and implementation of new residential service standards, including housekeeping, culinary, and amenity presentation lookbooks
  • Support the creation and quality assurance of daily service sequences through regular inspections and hands-on coaching
  • Help implement structured workflows for scheduling, residence setup, inventory control, and service delivery
  • Actively support the development of team members through training, mentorship, and leadership
  • Handles all resident interactions with the highest level of hospitality and professionalism
  • Serves as a primary point of contact for guests and planners
  • Gather and organize guest preferences, rooming details, transportation, and dietary requirements
  • Assist in curating personalized itineraries in collaboration with resort and local partners
  • Coordinate with key departments to ensure all residences are fully prepared
  • Oversee inventory and mise en place for kitchen, pantry, and service items
  • Confirm amenity planning for mornings, afternoons, and evenings
  • Utilize a variety of software programs to accurately input special arrangements
  • Update homeowner profiles with any relevant information
  • Coordinate guest arrivals and transportation with the lobby team
  • Oversee luggage handling, unpacking assistance, and rooming arrangements
  • Lead the in-residence orientation and introduce the Residence communication protocol

Requirements:

  • 2 + years of experience in luxury hotel/resort operations, property management, or residential services
  • Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field (preferred)
  • Excellent communication skills
  • Reading, writing, and oral proficiency in the English language
  • ability to communicate in Spanish strongly preferred
  • Strong attention to detail and problem-solving skills are required
  • Proven experience in guest relations, concierge services, or facilities management is highly desirable
  • Previous leadership or managerial experience overseeing teams such as housekeeping, maintenance, and concierge
  • Experience in luxury residences or a similar high-end environment is considered an asset
  • Proficient computer skills with the ability to use a variety of software
  • Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs
  • Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

Nice to have:

  • Bachelor’s degree in Hospitality Management, Business Administration, Property Management, or a related field
  • ability to communicate in Spanish
  • Proven experience in guest relations, concierge services, or facilities management
  • Previous leadership or managerial experience
  • Experience in luxury residences or a similar high-end environment
What we offer:
  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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