CrawlJobs Logo
OysterLink Logo OysterLink · Hospitality and Tourism

Residence Services Supervisor

United States, San Mateo Employment contract 34.00 - 36.00 USD / Hour · Job Posted January 25, 2026
Apply Position
Job Link Share

Job Description

Fairmont Hotels & Resorts, a prestigious and globally recognized hospitality brand, is renowned for offering guests the finest and most luxurious accommodations and experiences in landmark destinations worldwide. Among its celebrated properties, the partnership between Ghirardelli Square and Fairmont Hotels & Resorts has birthed Fairmont Heritage Place, Ghirardelli Square, one of San Francisco's most distinctive luxury residential accommodations. This private residence club features 53 elegant one, two, and three-bedroom residences that provide an exclusive living experience combined with the impeccable service that Fairmont is known for. The Fairmont Heritage Place team is dedicated to delivering the highest quality service to... Show More

Job Responsibility

  • Consistently offer professional, friendly and engaging service to Owners and Guests
  • Oversee day to day shift operations and act as MOD on the floor ensuring policies, procedures, and service standards are adhered to
  • Work overnight shifts, including processing night audit and housekeeping opening/closing tasks as needed
  • Communicate through briefings, emails, and meetings pertinent information to the shift and operation
  • Conduct Residences inspections and property walk-throughs throughout shifts
  • Responsible for emergency protocol and procedures as needed
  • Process charges to guests for rental, groceries, and customer services, and owners and prepare back up for expense report
  • Complete night audit functions, reconcile/verify revenues and payments posted
  • Reconcile credit card batches and settle
  • Review PM accounts and assist in clearing payments through Opera/Biller Genie and/or other 3rd party payment collection application
  • Generate, save and distribute daily financial/statistical reports
  • Manage service tracking logs inclusive of all requests, both pending and confirmed
  • Train and develop Residence Services Team including Butler and Doorperson
  • Develop and maintain strong guest and owners' relationships to ensure guest loyalty and adhere to program controls and compliance with guest loyalty program
  • Assist in monitoring and responding to Owner and Rental inbox throughout shift
  • Check Owner Inventory (Owner Block) and make reservations adhering to Reservation Policies and Procedures
  • Update Owner Binders as needed, including preferences, recovery notes, and any relevant owner-specific information
  • Provide usage updates for Owners upon request, including reporting on Reciprocal bookings and Heritage Time usage
  • Handle guest concerns including recovery and react quickly, logging and notifying proper area including follow up once resolved
  • Assist in Valet tasks as needed
  • Follow department policies, procedures and service standards
  • Adhere to GDPR and PCI compliance
  • Follow all Health & Safety Policies
  • Complete other night audit tasks, projects and duties as assigned

Requirements

  • You must provide proof that you are legally entitled to work in the United States
  • Previous front desk/concierge experience
  • Outstanding guest services skills and sophisticated verbal & written communication skills
  • Valid drivers' license in good standing
  • Computer literate in Microsoft Window applications
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, always remaining calm and courteous

What we offer

  • Opportunity for growth
  • Corporate social responsibility activities
  • competitive pay
  • Shift Differential
  • diversity and inclusion
  • Career Development
  • recognition programs
OysterLink - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Residence Services Supervisor

8 matching positions

Patient Services Supervisor

Patient Services Supervisors are responsible for a variety of specialized duties...
Location
Location
United States , Select
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a Patient Services Supervisor required
  • Demonstrates leadership, interpersonal, communication skills, both written and verbal
  • Requires strong organizational skills, accuracy, and attention to detail
  • Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.
  • This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Job Responsibility
Job Responsibility
  • Supervises Patient Services Workers during meal service
  • Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
  • Visits patients to introduce the services of the Food and Nutrition Services Department
  • May obtain food preferences/dislikes from patients and/or family members
  • Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department
  • Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections
  • Maintains and adheres to all sanitation standards by following assigned cleaning schedules
  • Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor
  • Lead, train, and support Patient Services Workers in their roles supporting patients / residents
  • Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s)
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
Read More
Arrow Right

Patient Services Supervisor

Patient Services Supervisors are responsible for a variety of specialized duties...
Location
Location
United States , Chesapeake
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience as a Patient Services Supervisor required
  • Demonstrates leadership, interpersonal, communication skills, both written and verbal
  • Requires strong organizational skills, accuracy, and attention to detail
  • Must be able to speak, read, and write English.
Job Responsibility
Job Responsibility
  • Supervises Patient Services Workers during meal service
  • Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
  • Visits patients to introduce the services of the Food and Nutrition Services Department
  • May obtain food preferences/dislikes from patients and/or family members
  • Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department
  • Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections
  • Maintains and adheres to all sanitation standards by following assigned cleaning schedules
  • Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor
  • Lead, train, and support Patient Services Workers in their roles supporting patients / residents
  • Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s)
Read More
Arrow Right

Guest Services Supervisor

Four Seasons is powered by our people. We are a collective of individuals who cr...
Location
Location
United States of America , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma
  • Prior operations experience preferred, with a demonstrated record of reliable and effective performance
  • Ability to work an 8‑hour shift with flexible scheduling, including nights, weekends, and holidays
  • Genuine commitment to delivering exceptional service to guests, residents, colleagues, and leadership
  • Comfortable using computer systems and equipment required for daily operations
  • Clear, professional, and effective communication with guests and team members
  • Strong organizational skills with the ability to work independently and manage priorities
  • Ability to remain composed, detail‑oriented, and accurate in a fast‑paced, changing environment
  • Capable of reading, counting, and writing to complete documentation and transaction paperwork accurately
Job Responsibility
Job Responsibility
  • Partner with Guest Experience and Front Desk leadership to ensure VIP recognition, deliver Forbes 5‑Star arrival and departure standards, and resolve guest concerns with professionalism and personalized service
  • Assist with training, scheduling, performance feedback, department meetings, and disciplinary recommendations for Bell and Door staff while fostering strong collaboration across departments
  • Welcome guests, assist with check-in, escorting, luggage handling, transportation arrangements, city recommendations, and smooth departures
  • Monitor Hotsos, manage package handling and shipping, complete group room drops, and ensure timely execution of guest service tasks
  • Handle assigned cash bank, foreign exchange, reconciliations, and use hotel systems for check-in/out, reporting, and room management
  • Act swiftly in emergencies, uphold health, safety, and security standards, and comply with Four Seasons policies, work rules, and local regulations
  • Maintain impeccable appearance, punctuality, and hospitality standards, attend training as required, adapt to business needs, and support Concierge, Bell Staff, Business Center, and lobby operations as needed
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 401(k) Retirement Plan
  • Fulltime
Read More
Arrow Right

Private Residence Supervisor

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as t...
Location
Location
Canada , Whistler
Salary
Salary:
26.00 - 27.80 CAD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
  • Knowledge of Whistler and surrounding areas, highly desirable, however not required
  • Supervisor experience preferred
  • Fluent English (written, spoken and reading)
  • Strong written and oral presentation skills
  • Ability to multi-task in a high volume and demanding environment
  • Strong computer skills, including a knowledge of Opera
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Ability to work in Canada
  • Strong commitment to service
Job Responsibility
Job Responsibility
  • Work with guests pre arrival and in house to ascertain preferences and provide insightful recommendations and to ensure the team follows the standards
  • Conducts pre arrival process to contact all future guests to arrange services including but not limited to Dining Reservations, Activities, Shipping packages, various Transportation methods, and researching different vendors and service providers
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner
  • Work closely with various Hotel departments
  • Review Owner bookings, arrivals, next day Guest/owner itineraries
  • Check Arrival rooms
  • Check guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, owner policies and credit policies
What we offer
What we offer
  • Competitive wages
  • Leisure benefit (ski pass or leisure allowance)
  • Access to affordable shared staff accommodation
  • Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc
  • Complimentary meal per shift in our employee dining room
  • Paid time off
  • vacation days and additional floating holidays per year
  • Excellent training and development program
  • Discovery Nights at Four Seasons worldwide
  • Fulltime
Read More
Arrow Right

Resident Services Supervisor

In the role of Resident Services Supervisor, you support the Resident Services D...
Location
Location
United States , North Quincy
Salary
Salary:
93000.00 - 111600.00 USD / Year
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Licensed RN/LPN/LVN
  • Basic First Aid and CPR certification as required
  • Must successfully complete all Atria specified training programs
  • Must complete all state required training to maintain licensure or certification
  • Management experience preferred
  • Ability to work in a team setting and to provide strong customer service
  • Strong organization and time management skills
  • Able to clearly communicate in English
  • able to read and comprehend simple instructions, short correspondence, and memos
  • able to effectively present to a small group setting or in a one-on-one basis
Job Responsibility
Job Responsibility
  • Support the Resident Services Director (RSD) in implementing the Resident Services programs and overall department functions
  • Establish and maintain a medication system
  • Complete daily Quality Enhancement reviews
  • Maintain positive relations with residents, families, and physicians
  • Schedule and supervise staff
  • available to cover staffing when needed
  • maintaining a staggered schedule with the RSD, including a rotational on call schedule
  • Provide training and orientation to new staff members and ongoing training and development to current staff members
  • Establish and maintain a medication system which adheres to all local, federal, and Company regulations and procedures
  • Complete daily Quality Enhancement reviews to ascertain if the department is meeting state regulations and Company policies
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right

Guest Services Supervisor

The Guest Services Supervisor oversees the front office activities, including ha...
Location
Location
United States , West Ossipee
Salary
Salary:
22.00 USD / Hour
suncommunities.com Logo
Sun Communities
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED
  • 2 years of administrative experience
  • 6 months of previous supervisory experience
  • 6 months of prior RV Resort office experience (Preferred)
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Demonstrated leadership abilities
  • Good problem-solving skills
  • Professional appearance
  • Excellent organization skills
Job Responsibility
Job Responsibility
  • Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times
  • Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite or CampSpot while ensuring to adhere to Sun's cash handling policies
  • records in the proper accounts and issues receipts
  • Handles and resolves resident and guest complaints, inquiries, and issues in a timely and professional manner
  • fields resort comments, suggestions and complaints to the General/RV Resort Manager
  • Makes collection calls for site rental payments as directed
  • Submits bad debt files to collections
  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures
  • Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy
  • Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned
What we offer
What we offer
  • Paid sick leave
  • Online access to view and update personal information, review paystubs, annual W2s, and more
  • Participation in company-wide SunRewards program
  • Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
  • Get paid daily with DailyPay
  • Access to hundreds of online learning modules via Sun University
  • Vacation RV site rent discounts at Sun Outdoors locations nationwide
  • Fulltime
Read More
Arrow Right

Resident Services Supervisor

In the role of Resident Services Supervisor, you support the Resident Services D...
Location
Location
United States , North Quincy
Salary
Salary:
93000.00 - 111600.00 USD / Year
atriaseniorliving.com Logo
Atria Senior Living
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Licensed RN/LPN/LVN
  • Basic First Aid and CPR certification as required
  • Must successfully complete all Atria specified training programs
  • Must complete all state required training to maintain licensure or certification
  • Management experience preferred
  • Ability to work in a team setting and to provide strong customer service
  • Strong organization and time management skills
  • Able to clearly communicate in English
  • able to read and comprehend simple instructions, short correspondence, and memos
  • able to effectively present to a small group setting or in a one-on-one basis
Job Responsibility
Job Responsibility
  • Support the Resident Services Director (RSD) in implementing the Resident Services programs and overall department functions
  • Establish and maintain a medication system
  • Complete daily Quality Enhancement reviews
  • Maintain positive relations with residents, families, and physicians
  • Schedule and supervise staff
  • available to cover staffing when needed
  • maintaining a staggered schedule with the RSD, including a rotational on call schedule
  • Provide training and orientation to new staff members and ongoing training and development to current staff members
  • Establish and maintain a medication system which adheres to all local, federal, and Company regulations and procedures
  • Complete daily Quality Enhancement reviews to ascertain if the department is meeting state regulations and Company policies
What we offer
What we offer
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety
  • Fulltime
Read More
Arrow Right

Supervisor Administrative Services - Clinics

Supervisor of administrative services for clinics, responsible for supervision o...
Location
Location
United States , Mundelein; Lake Villa; Lincolnshire; Gurnee
Salary
Salary:
28.55 - 42.85 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates Degree in business administration, healthcare administration or related field
  • 2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience
  • 3 - 5 years of supervisory experience
  • Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
  • Strong interpersonal and communication skills
  • Strong analytical, organizational and problem-solving skills
  • Strong customer service skills
  • Strong electronic billing skills
  • Ability to travel to other Advocate sites and external facilities to attend meetings
  • Ability to work under time constraints and stressful situations
Job Responsibility
Job Responsibility
  • Supervision of Clinical Support Staff: Hires, trains and directs support staff
  • Performs performance reviews
  • Develops schedules
  • Evaluates support staff productivity
  • Leads support staff meetings
  • Assigns and oversees special projects
  • Administrative operations and office management: Oversees daily aspects of office functioning
  • Monitors day to day activities of support staff
  • Coordinates physician and therapist scheduling
  • Establishes and monitors protocols for support staff
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits (medical, dental, vision, life, and Short- and Long-Term Disability)
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits (adoption assistance and paid parental leave)
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right