Residence Security Officer Job at Four Seasons (Bahrain Bay)

Job Description

Reporting to the Security Manager and Residence Services Manager, the main duties of the Residence Security Officer are to control the access and egress to and from areas of the Residence Building, which are under Four Seasons supervision. This includes protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

Control the access and egress to and from areas of the Residence Building under Four Seasons supervision
Protect company and homeowner assets from theft, fire, damage
Assist in ensuring the safety and wellbeing of all persons in the location
Respond to homeowner requests
Handle all homeowner interactions with the highest level of hospitality and professionalism
Acts in all matters related to the safety, security, satisfaction and wellbeing of homeowners and employees
Patrol the interior and exterior of the residential buildings and confront any situations or persons that require investigation
Handle and document all resident, employee, visitor and contractor incidents, conduct investigations when needed
Implement all policies, procedures and instructions regarding security and safety
Assists in implementing preventive safety and security programs
Assists staff in handling of any unusual or emergency incidents
Take an active role in the implementation of the property fire plan
Assist in trainings related to emergency procedures
Control the key, lock system, alarm system, and fire protection system
Make recommendations to the Director in security related matters
Respond properly in any emergency or safety situation
Conduct Safety Inspections throughout the property
Assure the smooth flow of traffic on the driveway by directing resident vehicles and taxis
Greet all residents and visitors passing and offers them assistance
Assists with responsibilities and duties in the absence or heavy volume in the areas
Maintain and control a log for all activities at Security Office
Ability to use variety of IT systems, including Closed-Circuit Television (CCTV)
Participates in the day-to-day security operations of the property
Act as the Supervisor on duty in the building and forms part of the Emergency Response team
Assists Guest Service Attendants with responsibilities and duties in their absence or due to heavy volume periods
Participates in regular staff meetings to keep employees informed of policies and changes
Performs other tasks or projects as assigned by Security Manager and Residential Leadership team

Requirements

Fluent in English, written and verbal
local language an asset
Basic First Aid/CPR & Emergency response training
Minimum of two years’ experience in security field, preferably in the hospitality
Knowledge of safety practices in the workplace is preferred
Must have a valid driver's license
High School diploma or equivalent
Ability to work all shifts including overnight
Good verbal and written communication skills is required
Computer skills including typing/word processing experience and the ability to write clear and factual reports
Able to work with minimal supervision and be pro-active in their approach to problem resolution
Able to lift 20-lbs regularly
Able to work while standing or walking for most of the shift

Nice to have

local language an asset
Knowledge of safety practices in the workplace is preferred

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Residence Security Officer

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