Residence Hall Director Job at Old Dominion University (Norfolk)

Job Description

The Residence Hall Director (RHD) is responsible for the overall management of a residential complex ranging from 400 to 950 residential students. Working with a diverse student population, the Residence Hall Director promotes student success through engagement and academic support. Residence Hall Directors coordinate the administrative functions of their assigned residence hall community, including facility management, budgetary duties, occupancy management, student learning and assessment, and student accountability. Residence Hall Directors participate in an on-call rotation with other housing personnel to ensure 24-hour coverage of University Housing, including holidays and school closures, planned & unplanned. The position is designated “essential personnel” for emergency closings.

Job Responsibility

Promote student success through engagement and academic support
Coordinate administrative functions including facility management, budgetary duties, occupancy management, student learning and assessment, and student accountability
Participate in an on-call rotation to ensure 24-hour coverage of University Housing
Encourage inclusive environments through staff and student coaching and intentional learning opportunities
Monitor and track Resident Assistants’ one-on-one resident conversations, living agreements, and community experiences
Collaborate with faculty and staff stakeholders to implement engagement and learning opportunities
Assist in the coordination and advising of neighborhood council
Meet with students with early alert grade concerns to connect with appropriate academic support services
Participate in departmental and divisional retention outreach initiatives
Select, train, supervise, and evaluate a staff consisting of 1 Graduate Assistant Hall Director, 11 – 20 Resident Assistants, and 2-18 Desk Receptionists
Conduct weekly one-on-one meetings with Graduate Assistant Hall Director and Resident Assistants
Facilitate weekly staff meetings with Resident Assistants
Participate in all student staff training sessions
Maintain accurate and up-to-date budgetary records for hall budget
Purchase supplies for Resident Assistant and Neighborhood Council events and initiatives
Complete monthly small purchase card reconciliation report
Assist with the management of front desk operations including keys, mail, and packages
Mediate roommate concerns, facilitate room changes, and manage residence hall occupancy
Adhere to higher education policies and procedures, FERPA guidelines, and student development practices
Verify and approve Desk Receptionists’ bi-weekly web time entry and SubItUp hours
Provide exemplary customer service to internal and external constituents
Track and maintain Resident Assistant duty schedules
Track and maintain front desk schedules for 1-2 front desks per community
Promote student participation with the bi-annual EBI/Skyfactor assessment
Provide and promote regular feedback of staff training sessions, staff job performance, and department effectiveness
Review incident reports for potential policy violations and assign charges
Schedule and facilitate Student Accountability Meetings (SAMs)
Assign pathway projects (educational sanctions) to students and conduct follow-up
Maintain open communication with the Office of Student Accountability and Academic Integrity
Serve on a standing Housing & Residence Life committee
Opportunity to chair or serve on additional committees including Search Committees, Division/University committees etc.
Meet with students in crisis and refer to appropriate campus support services
Serve in on-call rotation for the on-campus population
Act as essential university personnel in the event of campus emergencies
Maintain daily contact with maintenance and housekeeping staff
Report damages by submitting work orders and follow-up with maintenance and housekeeping service requests
Maintain inventory of furniture and equipment within the complex
Complete building walkthroughs of the complex to promote health, safety, and security
Conduct Health and Safety inspections of student spaces
Conduct two scheduled Fire-Drills per semester
Attend bi-weekly facilities meetings with maintenance and housekeeping supervisors
Assist in University recruitment events including Open Houses, Admitted Students Day, and summer preview sessions
Participate in Housing & Residence Life initiatives including House Calls and Late Night Breakfast

Requirements

Master’s Degree in Higher Education Administration, Student Personnel, Counseling or related field
Working knowledge of student development theory and learning outcomes
Strong interpersonal skills
Strong administrative and computer skills, including Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
Excellent written and oral communication skills
Demonstrated ability to work collaboratively in a diverse institutional setting and a commitment to fostering diversity and inclusion
Demonstrated ability to build teams
Some experience working within residence life and/or student leadership role
Some experience working within student life

Nice to have

Working knowledge of residential curricula and/or housing based academic initiatives
Strong customer service skills
Some experience supervising student staff members
Some experience working with living-learning communities, themed housing programs, and/or special interest housing
Some experience with responding to and providing support to students in crisis
Working full-time post-graduate experience within a residential housing program

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Residence Hall Director

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