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Residence Club Front Desk Agent

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Four Seasons

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Location:
United States of America , Scottsdale

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Residence club Scottsdale is looking for a talented Front Desk Agent, who will be the main point of contact for Residence Club owners and their guests, ensuring they are well taken care of from the time they arrive until they depart. Our front desk agents respond to a wide variety of guest requests by accurately assessing the guest needs and requests while adding personal recommendations and touches to achieve maximum customer satisfaction.

Job Responsibility:

  • Welcoming and registering residence club owners and guests
  • check-in/check-out, issuing keys, collecting method of payments, and verbal introduction and tour of the property
  • Answering, assisting, and completing guest requests via phone or email conversation
  • Successfully complete daily front desk checklist duties and foster a healthy team environment following a thorough pass on
  • Ability to use on-property POS system to merge, cancel, and extend guest reservations based on guests' movements
  • Assist Residence Club guests stay with all concierge requests including dining, local activities, car rentals, mailing and shipping etc.
  • Taking, submitting, communicating, and following up with all maintenance requests from both internal and external guests of Residence Club
  • Upkeeping messages between departments, redirect as needed
  • Appropriate financial control including in-house credit audits, managing cash banks, handling FS gift certificates, review negative postings
  • Report all guests' complaints and resolve them in a timely manner
  • Flexibility to cover Guest services shifts including supporting guests' movements, golf cart rides, luggage assistance, newspaper deliveries, grill set up and cleaning
  • Upkeeping and maintaining the clubhouse cleanliness and service amenities

Requirements:

  • Ability to work 8 hour shifts at a stand-up desk
  • Ability to multi-task and remain calm under pressure
  • Positive attitude with strong adaptability
  • Knowledge of or ability to use computer equipment or software related to hospitality and business administration is required
  • Previous residential property experience is a plus
  • Previous front desk or guest services experience utilizing Opera, HOTSOS, Microsoft applications, Birchstreet is a plus
  • Ability to read and speak English in a clear manner
  • An additional language skill is a plus

Nice to have:

  • Previous residential property experience
  • Previous front desk or guest services experience utilizing Opera, HOTSOS, Microsoft applications, Birchstreet
  • An additional language skill
What we offer:
  • Welcoming, energizing culture
  • Comprehensive learning and development programs
  • Inclusive, diverse employee events and celebrations
  • Exclusive Four Seasons travel perks and employee discounts worldwide
  • Competitive compensation and benefits including Medical, Dental, Vision, and Retirement plans effective as soon as 30 days
  • Complimentary Employee Meals
  • Complimentary Dry Cleaning for Employee Uniforms

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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