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We are looking for a dedicated Residence Billing Coordinator to join our team in Santa Barbara, California. In this long-term contract position, you will play an integral role in managing billing operations, ensuring accurate financial transactions, and delivering exceptional customer service. This opportunity is ideal for candidates with strong organizational skills and a passion for maintaining efficient financial processes.
Job Responsibility:
Process and reconcile accounts receivable transactions to ensure accurate financial records
Manage customer billing inquiries, providing solutions and clear communication to resolve complex account issues
Oversee the preparation and distribution of housing-related billing statements, coordinating with Housing and Residential Services
Audit payment plans and ensure timely application of payments, including the assessment of late fees when necessary
Review and maintain financial aid files to confirm adherence to policies and procedures
Supervise front-line customer service staff, including scheduling, training, and performance evaluations
Conduct daily balancing of financial journals and registration payment processing
Identify opportunities for service improvements to enhance efficiency during peak workloads
Utilize computerized billing systems to streamline operations and maintain data accuracy
Provide thorough and attentive guidance to customers regarding billing and payment processes
Requirements:
Minimum of 3 years of experience in billing, accounts receivable, or related financial operations
Proficiency in computerized billing systems and strong understanding of billing functions
Demonstrated ability to manage billing statements and collections effectively
Exceptional customer service skills with the ability to handle complex account inquiries
Strong organizational and time-management abilities to balance multiple tasks efficiently
Knowledge of payment processing and financial reconciliation procedures
Experience in supervising and training employees to ensure operational excellence
Nice to have:
Familiarity with housing-related billing processes is a plus
What we offer:
medical, vision, dental, and life and disability insurance