Resettlement Worker

• Delivering services to Government Assisted Refugees (GAR) in their first language, including but not limited to assessing clients’ needs, conducting intake and orientations, and assisting them in completing applications for mandatory and other relevant programs and benefits such as social insurance numbers, child tax benefits, etc.
• Facilitating the delivery of other Resettlement Assistance Program (RAP) services such as temporary accommodations, opening bank accounts, assisting with medical related services, translating Resettlement Assistance Program (RAP) documents, and accompanying clients to appointments, as needed
• Acting as a cultural broker and facilitating communication between clients and other staff and/or partners, and ensuring clients are aware of their appointment schedules
• Preparing and maintaining up- to-date files and statistical information about the Resettlement Assistance Program
• Communicating with Immigrant Refugees Citizenship Canada (IRCC) officers, other government agencies, staff, and partners to resolve clients’ issues and ensuring clients’ are given timely access to programs, benefits and personal documents
• Ensuring that clients are oriented to their rights and responsibilities within Canadian culture and norms
• basic public services
• and community resources (i.e. legal, educational, medical care and social service systems)
• Organizing and facilitating group orientation sessions on community resources and community related events for clients

• Post-secondary degree in Human/Social Services OR an equivalent combination of education and experience
• Experience in working through resettlement needs and issues experienced by multi-barrier immigrants and refugees
• Experience in facilitating groups
• Related experience in a client-oriented position preferably targeting refugees
• Strong knowledge of community-based programs and related systems that support newcomers to Canada
• The ability to speak Swahili is required
• Well-developed written, verbal, and active listening skills
• Ability to work efficiently under pressure and time constraints
• Understanding and sensitivity to issues affecting immigrant and refugee communities
• Demonstrated crisis intervention skills
• Knowledge of current legislation, services, information and issues affecting refugee newcomers
• Strong computer competency, able to use Microsoft Office365
• Ability to work occasionally some evenings and weekends
• Ability to conduct in-person meetings with partners and stakeholders in the Fraser Valley
• Ability to interact with people who have encountered traumatic experiences
• Ability to adhere to health and safety protocols
• A valid First Aid certificate is a condition of employment
• A valid Class 5 BC Driver's License and satisfactory driving record is a condition of employment
• A satisfactory Criminal Records Check is a condition of employment

The ability to speak French is an asset

• Three weeks’ pro-rated vacation
• Three pro-rated wellness days per year
• Pro-rated sick leave days per year
• Opportunity to exchange a statutory holiday for a cultural day celebration
• A great benefits plan
• Employee and Family Assistance Program
• Access to online wellness resources including newsletters, physical health videos and wellness events
• Free use of Archway’s wellness equipment
• Great in-house training opportunities
• Business insurance and associated mileage costs for program-related driving is covered by Archway
• Rewarding work in a positive and supportive environment
• Work/Life balance