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The Preferred Communities Case Coordinator provides case management services to refugees and other eligible immigrants through the Preferred Communities Program. Services include intensive case management to refugees with acute vulnerabilities and group based health and wellness services. This position is grant funded and is dependent on continued funding through the federal government.
Job Responsibility:
Provide multi-faceted intensive case management services to refugees, SIVs and other Office of Refugee Resettlement eligible individuals with acute vulnerabilities
Create and implement individualized Self-Sufficiency Plans in collaboration with clients enrolled in the PC program
Assist client to learn to independently navigate the U.S. medical system to manage acute health conditions
Coordinate appointments and referrals for clients including medical and mental health appointments, social services, and other community referrals
Provide extended coaching and orientation for clients on topics identified as obstacles to integration, including but not limited to mental and physical health, financial management, parenting and family wellness
Conduct group based services including but not limited to evidenced based MHPSS groups, health literacy classes and parenting classes
Maintain accurate and up to date records including case notes, case files, budgets, and reports
Collaborate with community partners to connect clients to needed services and opportunities present in the Triangle area, and to develop new referral opportunities for WRD clients
Collaborate with other WRD client service staff to provide holistic services that maximize all core offerings for which clients are eligible
Maintain open, ongoing communication with staff, volunteers, and community partners on behalf of clients in accordance with individual self-sufficiency plans, while honoring confidentiality
Supervise and mentor the equivalent of at least one full time intern each semester
Requirements:
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
At least 2 years direct-service experience with vulnerable populations
BA/BS in relevant field such as Social Work, Public Health, etc.
Fluent in Microsoft software including Excel, Word, and Outlook
skilled in Google Suite products, including Google Drive
prefer Dynamics or other CRM experience
Strong verbal and written communication skills
Passionate, dynamic, and good at improvising
Ability to prioritize, multi-task and organize in a fast paced and fluid environment
Ability to work with individuals from culturally and linguistically diverse backgrounds
Highly self-motivated with strong follow-through and problem-solving skills
Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments
Flexible schedule for occasional work during early mornings, late evenings or weekends
Nice to have:
Strong preference for candidates who are fluent in at least one language spoken by refugees in Durham: Arabic, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu