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World Relief seeks an outgoing, professional and personable individual to fill the role of Resettlement Specialist. This person will provide support, services and service enrollment assistance to newly arrived refugees according to World Relief’s Mission, Vision and Values and policies, and contractual requirements. This position serves newly arriving refugees. Schedule varies depending on client needs and arrival schedules.
Job Responsibility:
Conduct intake interviews and ongoing assessments to identify the needs and strengths of each family
Maintain regular contact with clients through home visits, office appointments, and phone calls from arrival through case closure, and beyond when directed
Develop and implement service plans that empower clients to overcome barriers and work toward self-sufficiency
Facilitate referrals for essential services such as housing, health care, education, and employment
Work closely with colleagues, community partners, volunteers, and local churches to ensure coordinated delivery of core services
Communicate procedures and expectations clearly to volunteers and community partners, promoting meaningful engagement and support for refugee families
Engage and empower volunteers to enhance World Relief’s mission and expand the reach and impact of services
Maintain accurate, timely, and objective case notes, case files, and required forms
Monitor and complete all reporting requirements
Track and disperse client support funds
Ensure proper documentation of GIK (Gifts in Kind) and volunteer services
Follow up on outstanding services or needs and document completion or reasons for delays
Uphold strict confidentiality in handling clients’ verbal, printed, and electronic personal information
Perform all responsibilities in a culturally and linguistically appropriate manner
Stay informed about refugee and immigrant issues, available community resources, and best practices
Attend trainings, conferences, and meetings as required
Take on additional duties as assigned, including working occasional evenings or weekends
Requirements:
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Detail-oriented with strong organizational skills
Adaptable to ever changing situations and needs
Superior written and verbal communication skills
Cultural sensitivity and understanding of client confidentiality
Must have first-hand experience with the “refugee” experience
Experience with cross-cultural communication and the ability to work with clients from culturally and linguistically diverse backgrounds
Proficiency in computer applications, including MS Outlook, Excel, Word, and internet-based tools, is required
Valid driver’s license and able to pass the background check and MVR
Ability to work on some evenings and weekends
Nice to have:
Previous experience in multicultural setting preferably with refugees or immigrants
An associate degree or two years of relevant experience—such as direct client services or case file management—is preferred
What we offer:
World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health