Resettlement and Data Coordinator Job at Latino Memphis (Durham)

Job Description

World Relief is seeking a Resettlement and Data Coordinator, a dual role serving in both the Program for Initial Resettlement (PIR) and the Refugee Support Services (RSS) program. The Coordinator carries an individual caseload of newly arrived refugees through PIR and is responsible for data management for the RSS program. This position is grant funded and is dependent on continued funding from the federal and state governments.

Job Responsibility

Provide multi-faceted case management services to newly arrived refugee and SIV clients
Provide essential orientation to life in the United States to promote successful community integration
Coordinate permanent housing and furnishings for newly arrived refugees
Develop service plans and coordinate services with other service providers
Assist newly arrived refugees to access medical care, education for children, and English for adults
Provide transportation for refugee clients to/from core appointments
Provide cultural orientation classes for newly arrived refugees
Assist refugees to apply for and obtain public benefits, including FNS, Medicaid and Cash Assistance
Administrative duties including case noting, maintenance of case files, and use of state and WR databases
Communication with community partners and/or volunteers as relevant to carrying out core case management services
Collaboration with case workers in other WR Durham program to facilitate employment, financial self-sufficiency, and holistic health and wellness
Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief requirements
Ensure accurate and timely entry of all RSS program service data in the North Carolina Refugee Information System (RSS)
Maintain accurate state and WR databases by updating service data including Family Self-Sufficiency Plan (FSSP) and employment data
Other duties as assigned by supervisor and/or required by ORR program guidelines

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
BA/BS in relevant fields such as Social Work, Public Health, or similar degree
Verbal and written fluency in English language
High levels of comfort with technology, especially Zoom functions
Fluent in Microsoft software including Excel, Word, and Outlook
skilled in Google Suite products, including Google Drive
Strong verbal and written communication skills
Passionate, dynamic, and good at improvising
Ability to prioritize, multi-task and organize in a fast paced and fluid environment
Ability to work with individuals from culturally and linguistically diverse backgrounds
At least one year case management experience in social work settings
MS Office skills
Flexible schedule for occasional work during early mornings, late evenings or weekends
Valid driver’s license, regular access to vehicle, and ability/willingness to drive clients to appointments

Nice to have

Strong preference for candidates who are fluent in at least one of the following languages: Arabic, Dari, Farsi, Pashto, Swahili, Tigrinya, or Urdu
Dynamics or other CRM experience preferred
Master's degree preferred

What we offer

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health

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