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C&M Travel Recruitment Logo C&M Travel Recruitment · IT - Administration

Reservations Ticketing Manager

United Kingdom, London 35000.00 - 40000.00 GBP / Year · Job Posted April 27, 2026
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Job Description

If you’re currently a Ticketing Manager or an experienced Ticketing Team Leader ready for your next step, this is a great opportunity to take ownership of a busy, high-performing aviation ticketing function based in Fulham. You’ll sit at the heart of operations, overseeing the ticketing team, ensuring workflows run smoothly, and working closely with airlines, reservations, and e-commerce clients to maintain efficiency, accuracy, and service levels.

Job Responsibility

  • Overseeing the ticketing team and overall ticketing function to include 1-1s for a small team of 3
  • Managing GDS queues including schedule changes, reissues, general and web bookings
  • Handling airline schedule changes and ensuring timely communication and amendments
  • Overseeing ticketing deadlines, reissues, and fare compliance
  • Managing ADM and ACM processes end-to-end
  • Working with GDS providers such as Amadeus, Galileo, and Sabre
  • Managing and loading specialist fares including NDC, IT, cruise, corporate, and one-way fares
  • Monitoring TINS reports and system interfacing
  • Supporting airline training for reservations teams
  • Building relationships with e-sales clients and airline partners
  • Supporting disruption handling and participating in an out-of-hours rota

Requirements

  • Experience as a Ticketing Manager, Ticketing Team Leader, or Senior Ticketing Consultant with leadership qualities
  • Strong knowledge of GDS systems including Amadeus, Galileo, or Sabre
  • Solid understanding of airline fares, ticketing, reissues, and schedule changes
  • Experience with NDC, corporate fares, cruise fares, and global distribution systems
  • Confidence managing ADM and ACM processes
  • Strong attention to detail and organisational skills
  • Analytical and problem-solving ability
  • Strong communication skills and a customer-focused approach
  • Ability to manage multiple priorities in a fast-paced environment

What we offer

  • Opportunity to step into or build on a leadership role within aviation ticketing
  • Exposure to global airlines and complex fare structures
  • Chance to influence processes and drive operational improvements
  • Collaborative and fast-paced working environment
  • Ideal for someone stepping up from a Ticketing Team Leader role or an established Ticketing Manager looking for a hands on role
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