Reservations & Ticketing Agent Job at C&M Travel Recruitment (London)

Reservations and ticketing agent

Reservations and ticketing agent - Mandarin speaking Required for this global ai...

Location

United Kingdom , London

Salary:

26000.00 - 34999.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Fluent Mandarin both spoken and written is a must
Fluent English is a must
2 years travel industry reservations experience, ideally for an airline using amadeus
Able to work in an office Monday to Friday in the city

Job Responsibility

Taking reservations calls from both direct passengers and trade partners
Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD’s (auto & manual fare-build)
Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
Daily & monthly airline sales reports and reconciliation
Providing excellent customer service both on the telephone and face-to-face
Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols

What we offer

21 days holidays rising to 25 days with service plus bank holidays
life and medical insurance
pension

Fulltime

Passenger Service Agent

The Passenger Service Agent is responsible for assisting guests with travel need...

Location

United States , Boise

Salary:

19.10 USD / Hour

Alaska Air Group

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays
Ability to participate in paid training that may require overnight travel

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
Ensure cabin accommodations
Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
Process and secure guest luggage
Enter and maintain delayed or damaged luggage claims using a data entry system
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Perform other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

Travel Consultant

Calling All Experienced Retail or Corporate Travel Consultants! We're looking fo...

Location

Australia , South Bank

Salary:

85000.00 AUD / Year

Flight Centre Brand

Expiration Date

Until further notice

Requirements

A high level of attention to detail
2+ years experience as a Travel Consultant or Travel Manager
High level of GDS proficiency, with a preference for Sabre
Excellent communication, listening and presentation skills
Demonstrated ability to work within a multidisciplinary team
Ability to develop and grow strong relationships
Great business acumen
Minimum of 2 years corporate or leisure travel consulting experience

Job Responsibility

Working with large market corporations, using your expertise in fares and complex itineraries to make professional and accurate business international and academic travel arrangements including air, car, hotel, and ground transportation reservations using Sabre GDS
Assist in making professional and accurate business travel arrangements for corporate accounts including air, car, hotel, and ground transportation reservations
Follow company procedures, account guidelines and customer service standards in the area of making travel arrangements, ticketing, Phase IVs, ticket exchanges/changes, CRS/GDS productivity
Communication and relationship management with internal and external stakeholders
Work as a team member and assist other agents as needed in completing all functions related to servicing the client
Deliver on travel and requests within designated SLAs

What we offer

Company culture: employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Equal Opportunity Employer
Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026)

Fulltime

Customer Service Agent

Location

United States , Lihue

Salary:

16.24 USD / Hour

Hawaiian

Expiration Date

Until further notice

Requirements

Possess computer skills with the ability to learn and use new software applications
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently
Must be able to bend, stoop squat, reach and grasp
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Flexible to work varied shifts including nights, weekends, and holidays
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18

Job Responsibility

Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment
Receives, unloads, unpacks, checks and identifies all incoming material
Sell tickets, process ticket changes, create and book reservations
Ensure FAA, Company and airport regulations are followed
Enforce safety/security measures and protect sensitive zones
Account for cash and credit card transactions
Check and correct airport reports and other documents
As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations
Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers
Identify and escalate issues as required

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Fulltime

Intermediate Finance Agent - Refunds

Location: Winnipeg, MB, Canada (onsite) Starting Salary: $22.89/hour Branch: Con...

Location

Canada , Winnipeg

Salary:

22.89 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

Strong organizational skills
Excellent written and verbal communication skills
High degree of interpersonal skills
Strong customer service skills
Ability to work independently and in a team environment
Good judgement and ability to prioritize duties/tasks
Proficient in multi-tasking
Proficient in Microsoft Office, Excel experience required
Ability to learn and use various industry specific computer programs
Travel and Tourism Diploma (asset)

Job Responsibility

Process refund and credit requests promptly in accordance with regulatory requirements and Air Canada policies
Apply established procedures, training materials, and reference documents to complete refund and credit functions accurately
Determine refund/credit eligibility using manuals, tariffs, fare rules, and pricing resources
Review customer requests and conduct research to provide accurate and appropriate responses
Apply relevant policies and fare rules to issue correct refunds or decline ineligible requests
Build and maintain strong working relationships with internal departments and external partners
Communicate with customers via email and telephone in a professional and service-oriented manner

What we offer

Pension program
Employee Share Ownership Program
Profit Sharing
Health, dental, and life insurance for you and your family
Air Canada's recognition program (Shine)
Generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service

Fulltime

Customer Support Executive

Headwater Holidays (part of Travelopia) specialises in self-guided active holida...

Location

United Kingdom , Northwich

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working in an 'on request' travel sales or customer service environment, with confidence handling both inbound and outbound telephone communication
A genuine passion for delivering excellent customer service and resolving travel-related enquiries
Strong communication skills with the ability to make efficient, well-judged decisions that support team and departmental objectives
A flexible and adaptable approach, with willingness to assist with ad-hoc tasks to support business and customer needs
Excellent attention to detail and the ability to multitask effectively in a fast-paced environment
Experience using reservation systems and computer platforms, along with strong proficiency in Excel, Outlook, and other Microsoft Office applications

Job Responsibility

Handle incoming and outgoing service calls within agreed service levels, consistently delivering exceptional customer service
Manage post-booking customer enquiries, including holiday amendments, while maintaining strong and positive customer relationships
Respond to customer emails within agreed service level and quality standards
Complete administrative tasks including invoicing, accurate record-keeping, and queue management in line with service level agreements
Process post-confirmation changes, including accommodation and route amendments
Manage aviation ticketing processes, including schedule changes and related customer communication
Arrange rail and other transport bookings as part of customer holiday itineraries
Liaise with locally appointed agents to resolve on-the-ground customer queries efficiently
Ensure all holiday documentation is accurate and issued within agreed timeframes
Build and maintain ongoing customer relationships to support retention and overall customer satisfaction

What we offer

Competitive salary plus performance bonus
Contributory pension plan and life insurance
25 days' holiday plus bank holidays and your birthday off
Employee travel benefits and discounts across retail partners
The opportunity to be part of a certified B Corp, where your work is valued
Career progression opportunities within a long-established brand with global backing

Fulltime

Travel Operations Coordinator

This role plays a key part in supporting the continued growth of the Walt Disney...

Location

United Kingdom , London

Salary:

Not provided

Disney

Expiration Date

Until further notice

Requirements

Strong administrative experience, with a high level of attention to detail
Experience in travel operations or reservations is an advantage, but not essential
Previous experience within the travel industry or with theme park, leisure or resort products is beneficial
Ability to manage multiple tasks and priorities, while staying organised and meeting deadlines
Comfortable working both independently and as part of a collaborative team
Able to work effectively in a fast-paced, high-volume environment
Confident communicator, with strong written and verbal communication and good interpersonal skills
Good working knowledge of Microsoft Office tools, including Word, Excel, Outlook and PowerPoint
Willingness and ability to learn new systems and processes
Culturally aware and comfortable working with a diverse range of people and partners

Job Responsibility

Provide day-to-day operational support for the Disney Central, Sales and Guest Care teams across the Disneyland Paris product, responding quickly and accurately to information requests
Investigate and resolve guest queries and complaints, working closely with the Disneyland Paris Guest Communications team and following internal guidelines and legal requirements
Support the resolution of post-booking, pre-departure and in-resort issues, ensuring a smooth experience for guests
Assist with payment and credit card queries to help resolve issues as quickly as possible
Manage and triage Operations email inboxes, covering Disneyland Paris transport-inclusive packages, as well as hotel and ticket bookings
Complete quality checks on Walt Disney Travel Company International bookings, working closely with the Disneyland Paris Tour Operator team
Work with the Guest Care team to ensure booking changes, including major schedule amendments across flights, rail and self-drive packages, are followed through accurately and on time
Support credit control processes to ensure bookings are paid in line with deadlines
Keep administrative and operational documentation up to date
Monitor hotel refurbishment activity and ensure guests and internal teams are kept informed

What we offer

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST

Fulltime

Operations Executive

Operations Executive required by an award-winning, Latin America Specialist tail...

Location

United Kingdom , London

Salary:

26500.00 - 30000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience working in an Operations/Sales Support Team within travel
A highly desirable attribute would be personal experience travelling in Latin America which gives you a good on-the-ground operational understanding of the continent

Job Responsibility

Review reservations alongside billing records to ensure alignment with planned journeys
Collaborate with sales advisors to address and fix any discrepancies in confirmed arrangements
Issue flight tickets and manage any alterations made by airlines to schedules
Address travel-related enquiries from both customers and agents through email correspondence
Coordinate with ground suppliers and DMC’s to confirm that all trip details are accurate and fully arranged
Compile and distribute travel paperwork during booking stages and ahead of departure
Support the upkeep of precise product information and pricing within reservation systems
Stay informed about internal tools and platforms to effectively assist both colleagues in sales and clients
Undertake a range of office duties as required to aid overall team operations
Ensure a consistently high level of accuracy and thoroughness across all responsibilities

Parttime

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Reservations & Ticketing Agent

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