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Reservations & Ticketing Agent

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C&M Travel Recruitment

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26000.00 - 34999.00 GBP / Year
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Job Description:

If you enjoy the pace of airline reservations, love getting fares right the first time, and want to work for a global travel company supporting a major international airline client, this could be a great next step. A global travel company is looking for an experienced Reservations & Ticketing Agent to join their London team. You’ll be working in a multicultural environment, handling bookings, ticketing, passenger support and detailed reporting. Fluent Mandarin (spoken, read and written) is essential for this role.

Job Responsibility:

  • Handling reservation calls from passengers and travel trade
  • Creating bookings, processing changes, issuing and reissuing tickets and EMDs
  • Managing invoices, payments and strict reporting procedures
  • Completing daily and monthly sales reports and reconciliations
  • Supporting customers over the phone and face to face
  • Handling reissues, upgrades, reroutes and group bookings
  • Liaising with local and overseas teams for the airline client

Requirements:

  • Fluent Mandarin (speak, read, write)
  • Minimum two years’ airline reservations and ticketing experience
  • Strong Amadeus skills including fares, e-ticketing and manual fare builds
  • Excellent communication and customer service abilities
  • Calm, professional and detail focused
  • Confident using Word, Excel and Outlook
  • Strong teamwork and time management skills
What we offer:
  • 21 days holiday rising to 25, plus bank holidays
  • Life and medical insurance
  • Pension
  • Employee Assistance Programme
  • Spacious modern office in central London
  • Supportive, multicultural team environment

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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