Reservations & Ticketing Agent Job at C&M Travel Recruitment (London)

Administrative agent

Under the authority of the supervisor, you will be responsible for informing and...

Location

Canada , Baie-d'Urfé

Salary:

21.00 - 23.00 CAD / Hour

Randstad

Expiration Date

April 06, 2026

Requirements

A minimum of two (2) years experience as a travel consultant
Certified by the Canadian Institute of Travel Counsellors
Customer service and sales skills
Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
Must be able to communicate in French and English, both orally and in writing
Ability to conduct monetary transactions
Knowledge of the tourism industry and customer needs, as well as tourism products (cruises, tours, etc.)
Basic computer skills, including the computerized reservation system (Apollo) and the Internet

Job Responsibility

Act as a travel consultant for the commercial section
When required, act as a travel consultant for the vacation section
Responsible for the operations of our corporate clients
Take phone calls and/or execute reservation requests received by email
Advise clients on itinerary choices and other products offered
Advise customers on travel arrangements such as: information on reservation -and cancellation policies
Make reservations in the computerized electronic ticketing system
Plan itineraries for individuals and groups with our corporate clients
Make transportation and accommodation reservations for our corporate clients
Confirm reservations and issue itineraries and electronic tickets for our corporate clients

What we offer

Medical and dental benefits
Gym on site
Group insurance plan
Pension plan
Telemedicine

Fulltime

Integration Architect

The role involves defining and leading solution architecture for airline retaili...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

10+ years (with 3–5 years in Airline Domain integration with Amadeus Nevio/ Altea) for different clients
strong domain expertise in airline retailing (IATA Offer & Order Model, NDC, One Order)
hands-on experience with Amadeus Nevio and Altea systems
experience with REST/SOAP APIs, Microservices, ESB, and API Gateways
familiarity with airline reservation, ticketing, DCS, and accounting flows
working knowledge of middleware like MuleSoft, Talend, or Azure Integration Services
experience in cloud-native architecture (Azure, AWS, or GCP)

Job Responsibility

define and lead the solution architecture for integration with Amadeus Nevio, Altea and other retailing platforms
translate airline business requirements into scalable, secure, and compliant architecture designs
design end-to-end airline retailing flows across Offer, Order, Delivery modules
collaborate with business analysts, product owners, and engineering teams to implement APIs, middleware, and platform integrations
work on NDC, One Order, and Offer/Order compliant solution models
own solution implementation, ensuring alignment with airline IT standards
ensure security, data integrity, and compliance across all integrations
act as a technical SME in pre-sales and client discussions around airline platform strategy
evaluate new technologies including Agentic AI, Digital Retailing Platforms, and API-first Commerce for future state architecture

What we offer

inclusive and respectful work environment
open to people with disabilities

Fulltime

Reservations & Communications Agent

The Reservations & Communications Agent is responsible for managing guest reserv...

Location

Switzerland , Geneva

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in French and English (reading, writing, speaking)
Familiarity with PMS Opera, Excel, Word, Outlook, Teams, and reservation platforms
strong computer literacy
Pleasant, professional telephone manner
clear written communication skills
Ability to articulate hotel features to maximize conversion
strong customer focus
High integrity, discretion, and ability to perform under pressure
strong teamwork
Ability to work varied schedules, including week-ends

Job Responsibility

Capture sales from incoming reservations calls and messages
convert inquiries through confident product knowledge and persuasive communication
Reply to all guest inquiries regarding accommodation and general hotel information
Articulate and position the hotel’s features, benefits, and value to close bookings
Contact guests or travel planners to clarify preferences, discrepancies, and special requests prior to arrival
Handle guest complaints promptly and professionally in line with Four Seasons policy
inform Manager of issues and actions taken
Confirm and/or guarantee non-guaranteed reservations
clear waitlists
manage cancellations and no-shows

Fulltime

Concierge agent

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritiu...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Written, spoken and reading proficiency in the English & French
1 – 2 years hotel/resort experience in Front Office
Hospitable, outgoing & customer-oriented
Good city/island knowledge

Job Responsibility

Assist guests with “Insightful” information about the city/island, major attractions, top restaurants, bars, nightclubs etc.
To offer and arrange car rental, airline and train tickets, office services, local events, cultural events, beauty and barber services, baby-sitting, arranging presents, repairs and shopping for the guests, arrange restaurant bookings
Handle all guests’ requests and fulfil them in a timely manner
To be able to inform guests about the hotel & its services
Be able to handle emergencies
Work closely with Front Desk staffs and provide assistance when needed
Assist the Concierge Manager to maintain comprehensive Concierge Database of information both computerized & hard copy for guest’ reference and regularly update them
To work closely with Front Office in handling of groups, VIPs, return guests etc.
To be well informed of activities available, i.e. theatre, arts, special exhibitions, concerts, shows, sports, leisure activities, sightseeing tours etc., and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc., for guest
On quarterly basis, visit new attractions in the city & update

Fulltime

New

Guest Relations Agent

Closely deal with all requests, problems and needs of guests staying at the hote...

Location

Egypt , Hurghada

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

At least a vocational high school certificate or a related field or equivalent experience
Proven experience in the same role within the hotel industry
Knowledge of hotel operations, service standards, and guest expectations
Effective communication and interpersonal abilities
Detail-oriented and capable of managing multiple tasks and priorities
Flexibility to adapt to a dynamic and fast-paced environment
Fluency in verbal and written English is essential
Additional Russian language is a must, Arabic will be an advantage

Job Responsibility

Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly
Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have
Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation
Work in coordination with all departments and ensure the flow of necessary information
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest

Fulltime

Concierge Agent

The Concierge Agent role reports to the Guest Service Manager and requires a hig...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of at least 1 year of experience in the similar role in a luxury brand
Proficient in English (speaking, reading, writing)
Arabic language is a plus
Strong Guest Service and interpersonal, verbal, and written communication skills
Ability to make recommendations and provide accurate directions and arrangements
Basic knowledge of Opera PMS or other hotel management systems

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Works harmoniously and professionally with co-workers and supervisors
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Stores and retrieves guest luggage and packages
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Customer Service Agent

ASP are currently recruiting for Customer Service Agents to work on behalf of Ry...

Location

Poland , Katowice; Krakow; Warsaw

Salary:

Not provided

Ryanair - Europe's Favourite Airline

Expiration Date

Until further notice

Requirements

Unrestricted right to live and work full time in Poland
Provide documentation to pass a security background check (for Airport ID)
Previous experience in a customer facing role is desirable but not required
Excellent communication and good English language skills (verbal/written)
Adhere to Ryanair’s Grooming Policy
Work a shift-based roster

Job Responsibility

Assisting passengers at the check-in and the bag drop area
Baggage processing
Reservations and ticketing
Boarding of flights
Ensuring all immigration regulations are adhered to
Provision of passenger assistance, handle customer complaints and other duties as assigned
Ensure all Ryanair flights are turned around in 25 minutes

What we offer

Competitive salary + bonuses/allowances
Industry leading 3 days on 3 days off roster
Private medical care
Food vouchers
Paid training
Stable employment contract
Promotional opportunities
Free Uniform

Fulltime

Concierge Agent

Concierge Agent position at Four Seasons Casablanca, an oceanfront sanctuary off...

Location

Morocco , Casablanca

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of 2 years of hospitality or related work experience is preferred
Extensive knowledge of Morocco, Casablanca and surrounding areas
Existing relationships with third-party vendors a plus
Education: High school education or equivalent experience
Requires reading, writing and oral proficiency in the English language
Good organizational skills
Ability to multitask
Attention to detail
Ability to work irregular hours, weekends, and evenings

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Works harmoniously and professionally with co-workers and supervisors
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Stores and retrieves guest luggage and packages
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing

Fulltime

Reservations & Ticketing Agent

C&M Travel Recruitment

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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