Reservations Team Leader Job at Flight Centre Brand (Hanoi)

Job Description

Join our dynamic reservation leadership team, where you'll spearhead a high-performing team of Discovians dedicated to delivering exceptional service to our overseas agents (FIT and GIT). As Discova’s Reservation Team Leader, you'll drive continuous improvement in our reservations process, boosting efficiency and capability. Your leadership will ensure absolute accuracy and elevate the service experience to new heights.

Job Responsibility

Professionally handle all internal and external inquiries to meet business needs
Resolve service issues promptly and satisfactorily, implementing corrective and preventive measures
Provide accurate and timely support to both internal and external customers
Maintain positive relationships with agents and overseas sales offices, offering support and identifying growth opportunities
Collaborate with various departments to enhance trip profitability and overall service quality
Utilize preferred supplier list to optimize cost efficiency
Implement system improvements to streamline operations
Monitor bookings to ensure they remain within budget
Generate and provide monthly reports to direct supervisor
Introduce and enforce policies for efficiency and compliance
Coordinate with the Business Development Managers to secure new series and groups
Ensure accuracy of costs and sell prices, addressing any discrepancies promptly
Lead by example in behavior, attitude, and performance
Provide clear, concise, and timely feedback
Align personally with Discova values and philosophies
Effectively utilize Discova Communication Systems, AM Planner, and Weekly Business Meetings with the team
Share information transparently to inspire all team members and key stakeholders
Develop personal development plans for each team member
Coach, mentor, and support ongoing training and development
Empower team members through appropriate delegations and training
Recruit and train new team members
Understand wage packages and articulate individual contributions
Analyze team budgets, PNLs, and financial reports
Develop strategies to improve business results and consider contingencies
Set clear expectations and consequences with follow-up
Encourage and assist team members to solve their own problems
Ensure the overall business objectives are met
Conduct monthly one-on-ones for performance review and feedback
Drive business success using the vision and business plan as a guide
Set and exceed daily goals/deadlines
Communicate daily with the team regarding individual and team sales targets

Requirements

A degree in tourism and hospitality is an advantage
Fluent in both written and spoken English and local language is required and other European languages would be an advantage
3+ years’ experience management training or experience in leading teams in the tourism and hospitality industry is required
Proficient in problem-solving, with a focus on effective solutions
Customer-oriented, dedicated to maintaining high service standards
Excellent collaboration and communication skills, both written and verbal
Meticulous attention to detail and adept at managing time and priorities
Strong interpersonal and presentation abilities, adaptable across various cultures
Capable of working autonomously or within a team setting
Flexible with availability, including evenings, weekends, and early mornings, and adept at handling changing priorities and pressure
Willingness to travel for business purposes when necessary
Proficiency in all Microsoft Office applications

Flight Centre Brand - All Job Offers

Select Country

Reservations Team Leader

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Reservations Team Leader

Reservations Team Leader - Hotels

Food & Beverage Team Leader

Food & Beverage Team Leader

Food & Beverage Team Leader

Food & Beverage Team Leader

Touring Assistant Team Leader

Food & Beverage Team Leader

Front Office Team Leader

Our AI answers in your language