Reservations Team Leader Job at The Hoxton (Phu Quoc)

Marine Claims Team Leader

We are looking for a Marine Claims Team Leader to oversee a team of Marine claim...

Location

United States of America , New York; O'Fallon; Chicago

Salary:

104361.00 - 187548.00 USD / Year

Allianz

Expiration Date

Until further notice

Requirements

7 - 10 years’ experience in specialized understanding of LOB products and portfolio with technical specialist knowledge
Management of systems (e.g., WINS, CLAWS, Global Genius)
Specialized understanding of regional/local LoB insurance markets and competitor landscape
7 - 10 years’ experience in specialized understanding of insurance related financial mechanisms and KPIs
7 - 10 years’ experience in in-depth understanding of Claims Handling requirements as per internal and regulatory guidelines
7 - 10 years’ experience in understanding of reporting and evaluating Claims data for management purposes
Managing people: Ability to lead and manage a team of claim handlers
Recognized relationship building with brokers at peer group level and well established within local market
Strong understanding of legal and regulatory framework
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business process and decision-making is highly beneficial

Job Responsibility

Lead and manage Marine Claims Team that handles Marine claims
Act as a technical referral point for Claims handlers
Ensure claims handled within authority limits, and in line with AzC Claims Standards procedures and guidelines
Utilize third party service providers to achieve economical results and to provide a high-quality service to all internal and external customers
Develop and maintain strong relationships with brokers and clients
Managing a team of Claims Handlers including training and mentoring of staff, managing technical referrals, and supporting Data Quality and Reporting initiatives
Oversight of investigations and reserving claims
Investigation of claims, including coverage determination and evaluation of loss exposures
Determine appropriate reserving levels
Oversight of claims processing and administration

What we offer

Hybrid working model
Great compensation and benefits package
Annual performance-based cash incentive awards
Career development and digital learning programs
International career mobility
Health and wellbeing benefits including private healthcare and generous parental leave
Flexible working
Pension scheme

Fulltime

Managing Vice President and Global Brand Leader, The Ritz-Carlton, Ritz-Carlton Reserve + Bulgari

Marriott International is seeking a dynamic and visionary Managing Vice Presiden...

Location

United States , Bethesda, MD or New York City, NY

Salary:

215775.00 - 401500.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Marketing, Business Administration, Hospitality Management or related major
14+ years of experience in brand management, marketing, or a senior leadership role within the luxury hospitality industry demonstrating progressive career growth and a pattern of exceptional performance
Proven track record of developing and executing successful brand strategies on a global scale
Deep understanding of luxury market trends, consumer behavior, and competitive landscape
Strong leadership and team management skills, with the ability to inspire and motivate global teams.

Job Responsibility

Develop and execute a comprehensive global brand strategy with clear short-term and long-term objectives for The Ritz-Carlton and The Ritz-Carlton Reserve brands
Ensure the brand's business model, positioning, and core proof points are well-defined and scalable
Leverage global consumer insights, market trends, and competitor analysis to refine brand positioning and initiatives
Approve global resources (frameworks, toolkits, and training materials) to enable continent teams to represent the brand effectively
Oversee the development and execution of communication plans, for the launch of new or refined brand programs and initiatives
Monitor brand health through financial and guest voice metrics, using analytics to drive continuous improvements
Oversee budget planning and ensure efficient allocation of resources to maximize brand investments
Collaborate with luxury leaders across continents to set and achieve performance targets
Act as the global brand ambassador at key industry events and conferences
Build and maintain strong relationships with key stakeholders, including continent leaders, owner groups, and industry influencers

What we offer

Marriott offers a bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off (including sick leave where applicable)
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Reservations Team Leader - Hotels

At Merivale, we’re dedicated to creating unforgettable guest experiences - and o...

Location

Australia , Sydney

Salary:

Not provided

Merivale

Expiration Date

Until further notice

Requirements

Minimum 1 year of Hotel Reservations Supervisory experience
Excellent verbal and written communication skills
A passion for hospitality and memorable guest experiences
A collaborative, team focused approach
Strong organisational skills and a solutions driven mindset
A genuine desire to learn, teach, grow, and support others

Job Responsibility

Lead daily accommodation reservation operations to maximise occupancy and revenue
Maintain accurate bookings, rate structures, room allocations, and reporting
Deliver personalised guest service and manage VIPs, waitlists, amendments, and special requests
Resolve guest issues professionally while ensuring seamless handovers and collaboration across teams
Drive online booking adoption, workflow improvements, and team development through training and SOP enhancement

What we offer

Paid parental leave and flexible return to work support for new parents
Amazing discounts at 90+ venues
Career progression opportunities and development through leadership programs and supported technology education tools
Access to our employee assistance program, providing free and confidential support
Employee referral program
Free lunch in venue each day

Workers’ Compensation Claim Examiner

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of Workers’ Compensation Claim Examiner experience or commensurate transferable experience
Direct workers’ compensation experience is preferred but not required, provided transferable claims skills are present
Experience working in a fast‑paced, customer‑focused environment
Strong verbal, written, and telephonic communication skills
Prior roles requiring high levels of organization, follow‑up, and accountability
Proficiency with Microsoft Office products
Claim Adjuster licenses in Connecticut, New Hampshire, Rhode Island, and Vermont are required but not necessary at the time of posting
If not currently licensed, the selected candidate will be required to obtain an applicable resident or designated home‑state adjuster license and any required additional state licenses

Job Responsibility

Handle all aspects of workers’ compensation claims from inception to closure while maintaining strong customer relations
Review claim and policy information to establish investigative background
Conduct ongoing three‑part investigations, including fact‑finding and statement collection from insureds, claimants, and medical providers
Evaluate investigation findings to determine claim compensability
Notify insureds, claimants, and attorneys of claim denials when applicable
Prepare investigative reports, settlements, denials, and evaluations of involved parties
Administer statutory medical and/or indemnity benefits accurately and timely throughout the life of the claim
Set medical, indemnity, and expense reserves within authority limits and recommend reserve changes to the Team Leader as needed
Perform regular claim reviews and recommend corrective or remedial actions to address issues
Identify and escalate unusual or potentially adverse exposures to leadership

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Touring Assistant Team Leader

As Touring Assistant Team Leader you will manage a diverse workforce across our ...

Location

Japan , Tokyo

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required
Degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
Well-developed problem-solving skills
Empathetic, motivational leadership skills
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
High attention to detail and strong time/priority management skills
Customer centric with commitment to high standards of service delivery
Able to work both independently and in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings

Job Responsibility

Directly handle scheduling and management of the Touring Executive
Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts
Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required
Handle and manage service quality on daily operations and workload distribution
Ensure quality improvement by organising trip checks and inspections
Participate in recruiting of internal/external candidates and evaluate team members
Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints

What we offer

Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
Real opportunities across a global network of brands—we promote from within and invest in your development
Access to LinkedIn Learning with 24,500+ courses
individualized development pathways
Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
Corporate Social Responsibility program
paid parental and volunteer leave
We're committed to protecting the environment essential to tourism's future

Fulltime

Events Ambassador

Join our team as an Events Ambassador for one of our flagship contracts near Can...

Location

United Kingdom , London

Salary:

34554.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least 2 years of experience in events or in a similar role
Demonstrate strong customer service and interpersonal skills
Detail-oriented with a positive and approachable demeanour, making them a dependable and collaborative team member
Takes pride in their organisation skills and attention to detail

Job Responsibility

Provide end-to-end coordination of events. Supporting planning, booking, and on-the-day delivery as directed by the Events and Reservations Team Leader
Advise hosts on the most suitable event spaces, ensuring selections align with availability, capacity limits, and safety standards
Arrange and manage virtual and hybrid events, ensuring all processes comply with policies and procedures
Collaborate closely with the onsite team to oversee events from setup to close, including troubleshooting issues, resolving equipment or technical problems, and ensuring smooth execution
Supervise and direct event support teams, such as setup crews, AV technicians, hospitality staff, and cleaners, to ensure seamless coordination
Confirm that all event setups (including furniture, staging, décor, and equipment) meet customer specifications and comply with safety, fire, and health regulations
Coordinate food and beverage requirements, order supplies, arrange audiovisual equipment, organise signage, and ensure décor elements (e.g., floral arrangements, linens, colour schemes) meet expectations
Oversee venue access, including opening and securing facilities or liaising with onsite operations before and after events
Support the delivery of events outside core business hours when required

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Subsidised meals/allowance while on duty
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for outstanding peers
One paid day off annually to support a cause

Fulltime