Reservations Team Leader

• Manage and supervise the daily operations of the reservation department
• Train, mentor, and lead a team of reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation enquiries and resolve guest issues promptly
• Generate and analyse reports on reservation performance and key metrics
• Stay updated on local and international hospitality trends to maintain a competitive edge
• Ensure compliance with Vietnamese hospitality regulations and standards
• Participate in cross-functional projects to improve overall hotel operations
• Develop and implement strategies to increase bookings and customer satisfaction

• Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
• In-depth understanding of hotel operations and reservation management systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Proficient in data analysis and report generation
• Ability to make quick, informed decisions in a fast-paced environment
• Customer-centric approach with a commitment to guest satisfaction
• Fluency in English required
• Vietnamese language skills highly desirable
• Knowledge of local hospitality market trends in Phu Quoc and Vietnam
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in hospitality-specific software and booking systems
• Understanding of revenue management principles
• Ability to handle high-pressure situations and resolve conflicts effectively
• Familiarity with the local tourism industry in Phu Quoc would be advantageous

• Vietnamese language skills highly desirable
• Familiarity with the local tourism industry in Phu Quoc would be advantageous

A competitive package and plenty of development opportunities