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At Merivale, we’re dedicated to creating unforgettable guest experiences - and our accommodation portfolio is no exception. We’re looking for an experienced Reservations Team Leader to help drive occupancy, support operational excellence, and deliver seamless, personalised service across our exciting new opening, The Whale | Narooma.
Job Responsibility:
Lead daily accommodation reservation operations to maximise occupancy and revenue
Maintain accurate bookings, rate structures, room allocations, and reporting
Deliver personalised guest service and manage VIPs, waitlists, amendments, and special requests
Resolve guest issues professionally while ensuring seamless handovers and collaboration across teams
Drive online booking adoption, workflow improvements, and team development through training and SOP enhancement
Requirements:
Minimum 1 year of Hotel Reservations Supervisory experience
Excellent verbal and written communication skills
A passion for hospitality and memorable guest experiences
A collaborative, team focused approach
Strong organisational skills and a solutions driven mindset
A genuine desire to learn, teach, grow, and support others
What we offer:
Paid parental leave and flexible return to work support for new parents
Amazing discounts at 90+ venues
Career progression opportunities and development through leadership programs and supported technology education tools
Access to our employee assistance program, providing free and confidential support