Reservations Team Leader

We are seeking an enthusiastic and customer-focused Reservations Team Leader to ...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Proven experience in hotel reservations, with at least 2-3 years in a supervisory role
In-depth understanding of hotel operations and reservation management systems
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Detail-oriented with a focus on accuracy and efficiency
Proficient in data analysis and report generation
Ability to make quick, informed decisions in a fast-paced environment
Customer-centric approach with a commitment to guest satisfaction
Fluency in English required
Vietnamese language skills highly desirable

Job Responsibility

Manage and supervise the daily operations of the reservation department
Train, mentor, and lead a team of reservation agents to maintain high service standards
Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
Analyse booking trends and occupancy rates to optimise revenue and pricing strategies
Collaborate with other departments to ensure seamless guest experiences
Handle complex reservation enquiries and resolve guest issues promptly
Generate and analyse reports on reservation performance and key metrics
Stay updated on local and international hospitality trends to maintain a competitive edge
Ensure compliance with Vietnamese hospitality regulations and standards
Participate in cross-functional projects to improve overall hotel operations

What we offer

A competitive package and plenty of development opportunities

Hotel Reservations Manager

As our Hotel Reservations Manager, you’ll be responsible for overseeing the rese...

Location

United Kingdom , Bournemouth

Salary:

29000.00 GBP / Year

Aimbridge Hospitality EMEA

Expiration Date

May 29, 2026

Requirements

Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success
Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner
Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions
Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements

Job Responsibility

Overseeing the reservations process from start to finish for our guests
Ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date
Managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented
Managing room inventory and rates
Overseeing the work of reservation agents and other staff members

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty
Access to hotel gym facilities
Free staff parking

Fulltime

Head of Contracting Greece

We are seeking a dynamic and commercially astute Head of Contracting in Greece t...

Location

Greece , Athens

Salary:

Not provided

WebBeds

Expiration Date

Until further notice

Requirements

Aptitude for leading and motivating a team with ambition to succeed
Ability to delegate competently
Target driven mentality
Able to communicate internally and externally in an effective and in a timely manner
Competent in managing expectations
Minimum 5 years’ hotel contracting experience and team management
Strong negotiation skills
pro-active team leader
Well-developed written and verbal communication skills (internal and external) in both Spanish and English
Accurate with attention to detail

Job Responsibility

Manage a team/unit within the specified region comprising of Contracts Managers and Product Managers
Ensure the team deliver results and achieve targets in accordance with departmental and company KPI’s and objectives
Build, grow and nurture Best in class team/unit
Monitor and evaluate the region’s performance against targets by identifying trends and opportunities
Contract a personal hotel portfolio
secure best possible rates, conditions, and inventory with suppliers, achieve targets in a specified number of hotels within the designated area of responsibility
Undertake projects as required on behalf of the Contracting arm of the Purchasing Dept
Lead and manage the unit, ensuring all team members achieve company KPI’s and objectives through monitoring performance, encouraging feedback, innovation, and proactivity in an effective manner
Conduct regular one-to-one meetings: Within the team/unit and with the Regional Team Manager
Involvement in department’s recruitment process as required

Fulltime

Executive Assistant - Supply Chain

Performs administrative duties for the SVP of Supply Chain Management, primarily...

Location

United States , Portland

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

6+ years of experience supporting senior leaders
Experienced in job and fully qualified/trained
Combined theoretical and practical knowledge incl. company policies and practices
Good knowledge in related job areas
Excellent knowledge of Microsoft Office (particularly Excel, PowerPoint, Word, Outlook, internal social comms channels)
Very good command of English both written and spoken
Strong communication skills
High level of service orientation in dealing with internal and external stakeholders/customers
Good understanding of numbers
Good organizational skills

Job Responsibility

Organize various types of correspondence independently, to ensure timely and accurate response
Manage the executive calendar, helping to prioritize meetings and competing demands on executive availability
Format, type and edit a variety of material, including correspondence, memos, minutes, reports and confidential material
Provide leaders with any materials needed throughout the day (ex. print documents, provide links, reroute emails, meals when applicable)
Maintain and update department files, records, (organizational) charts, subscriptions and publications
Receive and screen telephone calls, monitor mail entry and administer the department owned e-mail accounts as well as keep email distribution lists up-to-date
Create and post announcements via internal sites/comms channels
Create / assist with presentations (e.g. in PowerPoint) to key stakeholders and partners
Coordinate and execute all travel arrangements for team members including flight and hotel booking, visa securing, car reservations and airport pick-up arrangements and immediately providing solutions to problems requiring knowledge of department policies and procedures
Key contact point for information management (e.g. ensure content of the intranet is up to date)

What we offer

Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week

Fulltime

Assistant Manager - Guest Service

Position Overview: Responsible for maintaining high quality of guest services pr...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Graduate in Hotel Management / Hospitality Management (preferred)
Any graduate with relevant hotel experience may also be considered
3–5 years in Front Office / Guest Services
At least 1–2 years in a supervisory role (Team Leader / Supervisor)
Experience in mid-scale or branded hotels (Accor preferred)
Knowledge of PMS (Opera / or similar systems)
Understanding of check-in/check-out procedures, reservations, billing
Familiarity with guest handling, complaint resolution, and upselling
Strong guest engagement & service excellence mindset
Ability to handle escalations and difficult situations

Job Responsibility

Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay
Optimize hotel occupancy, room rate, handling guest complaints professionally and effectively
Assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel
Responsible for sales according to hotel task
Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive
Assist in conducting training for all Guest Service team
Assist Guest Service Manager in formulating new procedures and directives in order to continue improve the Department
Assist the Guest Service Manager in establishing on-going On Job Training Programs within the department
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines

Fulltime

Assistant Reservations Manager

Four Seasons Hotel Denver is seeking a Reservations Assistant Manager with exper...

Location

United States of America , Denver

Salary:

70000.00 - 74000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Requires reading, writing and oral proficiency in the English language
must have working knowledge of Microsoft Windows, Word, Excel
Successful candidate must possess legal work authorization in the United States

Job Responsibility

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Assist in Day to Day running of the Reservations Team
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

What we offer

Medical, dental, and vision insurance
Paid Time Off and Holiday pay
Discounted RTD Flex Pass for employees
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team

Fulltime

Executive Assistant

The Executive Assistant will support a specific department at a global asset man...

Location

United States , New York

Salary:

110000.00 - 120000.00 USD / Year

Arrow Search Partners

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
5-7 years of experience supporting senior level professionals
Exceptional prioritization skills and ability to work on multiple projects at once
Ability to work with internal departments and external clients and vendors
Proficiency in Microsoft Office

Job Responsibility

Answer phone calls, schedule meetings, and support visitors
Submit and manage expense claims on behalf of the team
Manage calendars for multiple leaders
Arrange travel, including booking flights, cars, and hotel reservations
Answer and coordinate all communication via phone, email, and mail
Complete ad-hoc tasks and participate in special projects as needed

Area Director of Revenue Management

The Area Director of Revenue Management will develop and oversee strategic tacti...

Location

United States

Salary:

90000.00 - 110000.00 USD / Year

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Minimum 5 years of progressive experience in senior hotel Revenue Management roles, preferably within full-service or upscale/luxury environments
Multi-property experience required, with demonstrated success overseeing or supporting revenue strategy across multiple hotels simultaneously
Strong familiarity with Marriott-branded hotels, including experience operating within large brand systems, standards, and reporting frameworks
Proven ability to influence and lead senior leaders and cross-functional teams without direct reporting authority
Highly collaborative, with the ability to partner effectively with Sales, Marketing, Digital, Distribution, and Operations teams
Comfortable presenting complex analyses and strategic recommendations to executive leadership and ownership groups
Demonstrated experience leading change initiatives and driving performance improvement, particularly in underperforming or transitioning properties
Ability to translate data, trends, and forecasts into clear, actionable insights for both technical and non-technical audiences
Strong coach and people developer, with a track record of mentoring and elevating Revenue Management talent
Thrives in fast-paced, complex environments, balancing short-term performance wins with long-term revenue strategy and growth

Job Responsibility

Develop and oversee strategic tactical plans in all market segments, to optimize occupancy, ADR, and RevPAR for multiple hotels
Responsible for hotel revenue management strategies based on a complete analysis of the competitive set, distribution channels, historical data, and marketing
Revenue management expertise in management of systems and distribution channels, hotel pricing and restrictions, inventory management as well as competitor analysis
Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, optimal and seasonal market mix including group, transient and wholesale
Conduct ongoing competitor price/product analyses to ensure proper rate positioning/product offering relative to the competition
Analyzes historical numbers, market trends and revenue strategies and can effectively verbalize recommendations based on his/her findings
Work with property team on pricing decisions for transient, group and wholesale segments
Establishes group strategy with a goal to set effective group pricing, pattern, and base with the sales department
Implements strong future strategies to assist in making relevant decisions and maximize overall revenue for multiple properties
Improves property performance by strategizing with other team members about overcoming market and property challenges and marketing initiatives

What we offer

Comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Fulltime

Select Country

Reservations Team Leader - Hotels

Merivale

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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