Reservations Supervisor

• Assist in leading a team to manage all booking enquiries and communications for rooms, restaurants, spa and other itineraries
• Tailor communications to our language and tone for the team, guests and wider stakeholders
• Be forward thinking, positive and resilient ready to explore new avenues, share knowledge, coach and mentor the team and enable them to be the best they can be

• Experience in reservations within a luxury hotel or premium brand
• Motivated by working within a fast-paced environment where no two days are the same
• Ideally hold prior experience in systems such as Opera, Sevenrooms, Book4Time, Alliants and People Vine
• Microsoft Office suite knowledge essential
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests

Experience in systems such as Opera, Sevenrooms, Book4Time, Alliants and People Vine

• Exclusive staff rates and F&B discounts across sister properties
• Biannual company socials plus smaller social and sports groups
• Estelleversary gifting for all employees
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
• Meal during shift
• Cycle to Work scheme
• Pension, health cash plan and life assurance schemes
• 28 days holiday, inclusive of bank holidays, which increases with length of service
• Colleague Forums and Sustainability Committees
• Recommend-a-friend bonus scheme
• Uniform provided, cleaned, and pressed
• Onsite seamstresses to ensure your uniform is fitted and repaired