Reservations Supervisor

• Oversee all reservation processes, ensuring accuracy and efficiency for individual, group, and VIP bookings
• Anticipate guest needs and personalize interactions to reflect the St. Regis hallmark of bespoke service
• Communicate property features, packages, and exclusive experiences to enhance guest stays
• Handle special requests and resolve guest concerns promptly and professionally
• Apply advanced sales techniques and upselling strategies to maximize revenue
• Monitor room inventory and collaborate with Revenue and Sales teams to ensure optimal availability and pricing
• Review and implement new reservation procedures aligned with brand standards and market trends
• Train, coach, and motivate the reservations team to deliver exceptional service and achieve performance goals
• Foster a culture of excellence, integrity, and collaboration within the department
• Serve as a role model for St. Regis brand values and luxury service standards
• Maintain accuracy of room blocks, group codes, and billing setups
• Ensure compliance with company policies, data privacy regulations, and quality assurance standards
• Utilize reservation systems (e.g., OPERA, MARSHA, EMPOWER) to manage bookings and generate reports

• Minimum 2 years of experience in reservations or front office operations within a luxury hotel environment
• At least 1 year of supervisory experience
• Strong knowledge of reservation systems (OPERA, MARSHA) and revenue management principles
• Fluent in Hungarian and English
• Exceptional organizational skills and attention to detail

additional languages are an advantage