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Reservations Supervisor

Cayman Islands, Grand Cayman · Job Posted May 05, 2026
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Job Description

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility

  • Oversee accuracy of room blocks, reservations, and group market codes
  • Communicate company values and/or culture to new employees
  • Review and implement new Reservations procedures
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Respond to any challenges found for accommodating rooming requests
  • Set-up proper billing accounts according to accounting policies
  • Manage Online Extranet Systems and keep inventory updated and accurate
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • Develop and maintain positive working relationships with others
  • Assist Reservations Agents in building group blocks and day to day operations
  • Maintain accurate forecast of groups and communicate strategy to Events, Revenue and Front Office Department troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
  • Assist management in training, scheduling, counseling, and motivating and coaching employees
  • serve as a role model

Requirements

  • A minimum of 2-3 years’ experience in a Hotel Reservations department, along with at least of one year experience in a leadership role in hotel reservations within a luxury Forbes Five Star hotel or resort is required
  • Excellent verbal and written communication skills in English
  • Excellent communication, organizational, and problem-solving skills
  • Strong knowledge of hotel reservations systems (Marsha, Empower and Opera) and online distribution platforms
  • Experience with Wholesale and Consortia accounts, management of group blocks
  • Proficiency in using computers
  • Detail-oriented with strong multitasking abilities
  • Ability to work weekends and holidays

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